Hello Community,

i have 2 products both of them are on the 1st search page, one of them is amazon's choice. however i did not have any sales at all in the last 11 days and the buybox now says 50% drop down (i am an FBA and my listings are my own - private label).

Please could you advise where else should I look to udnerstand the problem? It has never been so quite for me in the past 2 years that i've started.

Vouchers are running.

hesitate on turning in sponsored products campaign as takes out all my profits

Thank you very much

Aya

We have a very important advert campaign that spends around £50 a day which usually has 3k-4k impressions per day.

We are now past 2pm and that same advert has 0 impressions.

What could cause this? It can't be that our bids are no longer high enough?

Hello everyone,

I’m hoping someone here can shed light on this because Amazon Seller Support has not resolved it despite multiple attempts.

The Issue

Amazon is trying to charge me £30 for a Professional Seller account, even though:

- I do not have a Professional account

- I downgraded to an Individual account

- I submitted proof showing the downgrade was completed

Despite this, the system still shows a £30 charge that should not exist.

What I’ve Already Done

- I changed my plan to Individual before the billing date.

- I provided screenshots and confirmation showing the downgrade was successful.

- I opened support cases explaining that the charge is incorrect.

- I clearly stated that I am not using the Professional plan and should not be billed for it.

What Amazon Support Has Done

So far:

- They acknowledge the downgrade.

- They confirm I’m on an Individual plan.

- But they still haven’t removed the £30 charge.

- I keep getting generic responses instead of an actual fix from the Billing Team.

Why This Is a Problem

I’m being charged for a service I’m not using.

I’ve followed every step correctly, and the downgrade was completed on time.

All Amazon needs to do is remove the incorrect £30 charge, but the case keeps going in circles.

What I Need

I’m looking for:

- Advice from anyone who has dealt with this exact issue

- Confirmation on whether this needs to be escalated to a specific team

- Any insight into how to get Amazon to actually remove the incorrect charge

This should be a simple fix, but it’s dragging on and blocking my ability to move forward with my account.

Thanks in advance to anyone who can help or share their experience.

Hey everyone, I'd appreciate in some help from some mods or help tagging them as i have had a lot of issues with this

I have one listing that has been deactivated three times in the past 30 days for pricing health. Every single time, I submitted proof that my pricing is compliant, Amazon agreed and reinstated it — and then the exact same automated flag triggered again. Same listing, same reason, three times.

Each reinstatement takes 5 days. That's 5 days of zero sales, tanked ranking, and collapsed search visibility — three times over. 15+ days of damage in a single month caused entirely by what is clearly a bug in Amazon's own pricing algorithm, not anything I've done wrong.

Has anyone else experienced this? I'm at my wit's end. I've raised a formal escalation but would really appreciate if a mod could look into this and get a senior case manager assigned. Happy to share case IDs privately.

This can't be right.

sold 4 items on FBM Last week… 2 was classed as late… so my LSR is 50% ..

2 orders that was classed as late was dispatched on the ship buy date and was delivered on the due delivery date

will they be classed as late if i drop them at the post office on the ship buy date but dont get collected until following day?