Dear Amazon Community Manager,

I am writing to request the removal of a recent product review on ASIN B0DJC74RB9, dated 18 August 2025. The review states that the item arrived “50% smashed on arrival.”

This issue is directly related to Amazon FBA fulfilment and handling, and not to the quality, performance, or description of the product itself. According to Amazon’s stated guidelines, product reviews that focus solely on delivery, packaging, or fulfilment fall outside the scope of product reviews and are eligible for removal.

I have previously contacted Seller Support and was advised to use the “Report abuse” option, which I have already done. However, the review remains visible and is negatively impacting sales, despite being unrelated to the actual product.

I kindly request that this review be removed or struck through with the note: “This item was fulfilled by Amazon, and we take responsibility for fulfilment experience” so that future customers are not misled about the product’s quality.

Thank you very much for your support and assistance in resolving this matter.

Kind regards,

Unlike eBay, Amazon appears incapable of accurately classifying shaving equipment as not being deadly knife blades:

ASIN: B0BQ6R4VLT, Title: Gillette Mach3 Men's Razor + 12 Razor Blade Refills, 3 Blades for a Smooth Shave, Fits All Mach3 Handles

We received the email to say, “It is your obligation to ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies.” As Gillette owns the listing, we are unable to edit it, so we followed the appeal process and explained to Amazon how shaving products should NOT be classified as dangerous knife blades.

Surprise, surprise, we LOST the appeal with a reply stating:

We have received your request for review of the following product(s) and, after careful consideration, have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

Why did this happen?

The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.

What actions do I need to take?

To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

ASIN: B0BQ6R4VLT

Recommended changes to be done: need to update the attribute customer_restriction_type populated with uk_18_knife.

As a final note, it seems if you are Amazon as the seller, then this policy does not affect you, only third-party sellers. This is yet another instance where Amazon fails to adhere to its own policies.

I have received this email stating my account will be deactivated , but there is no such message on my seller central messages and my account health is very good. No issues showing at all.

Most other email communications from Amazon begin with "Dear -my company name-". And end with something more than "Thanks, Amazon"

Is this a scam email?? It appears to have come from a genuine Amazon email address, but I know hackers are getting smarter in masking email addresses!

The link given in the email below seems odd "amazon.com/mario/ipi" etc etc ???

Can a member of Amazon staff assist please?? . . . the full email is as below . . .

Hello,

Your Amazon selling account will be deactivated on 8-18-2025 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening?

We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

How do I register for virtual identity verification?

1. Access the following link:

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Important Considerations

-- During the virtual identity verification registration, choose the language that matches your native language from the dropdown list. If unavailable, an English interpreter can be used. However, if your native language is on the dropdown list, but you decide to use an interpreter, we won't be able to proceed with the verification.

-- Carefully review the list of required documents for the interview and have them prepared and on-hand.

-- Ensure you have a stable and reliable internet connection for the verification process.

Note: Failure to comply with these requirements may lead to the cancellation of your appointment.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What documents are required?

Make sure to have with you the original physical and digital copies of the following documents:

-- A valid government-issued photo identity document is required for all participants. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.

-- A bank statement of the account registered with your Amazon selling account as your deposit method. The bank statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.

-- A credit card statement of the account registered with your Amazon selling account as your active charging method. The credit card statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.

-- Your business registration document, if you have a registered business. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

What happens if I do not complete my virtual identity verification?

If you do not complete your virtual video verification interview using the link provided within 14 days of this notification, or if your verification is not successful, your account will be deactivated.

We are here to help

For additional questions about the content of this email, contact us at seller-reactivation-appealsATamazon.com. (AT put instead of symbol by myself as forum rules won't let the @)

-- To learn more about the policies that led to this decision, go to "Amazon Services Business Solutions Agreement":

(forum rules won't allow me to post the link address!!)

Thanks, Amazon

I have an ASIN hijack issue concerning my product DR21 air vent which has ASIN B071WHR346. I created the ASIN in 2017 using my seller account, Air Vents UK.

I am the patent holder for the DR21 air vent (EP3289290). I also hold the UK trademark (UK00004124727) for DR21. When you look at the listing ASIN B071WHR346, you will see that my DR21 trademark is stamped prominently onto my product. I am the sole manufacturer of this product.

In late 2023 or early 2024, my ASIN was hijacked by THE CHIMNEY BALLOON. This is one of my resellers, which is enrolled in Amazon Brand Registry for their own THE CHIMNEY BALLOON branded products, however they are not enrolled in Amazon Brand Registry for my DR21 product. They have hijacked my ASIN

I have contacted THE CHIMNEY BALLOON, who said that the ASIN hijack was accidental. I and have asked them to transfer the ASIN B071WHR346 to me. They have tried to do this several times, but have been unable to. They also cannot approve my requests to sell the ASIN – I tried this as a workaround, including providing a receipt showing purchase that THE CHIMNEY BALLOON provided me with, but the request was not approved by Amazon with no explanation.

I made a brand infringement report (CASE 10926252142) and this was approved, with the result that ASIN: B071WHR346 was deactivated on amazon.co.uk. However, this was not my desired outcome. I wanted the ASIN B071WHR346 reassigned to me. I created ASIN B071WHR346 in 2017 and have built up positive reviews since then. It is important that I can keep the reviews.

I have since been able to have ASIN B071WHR346 reactivated. However, it has not been reassigned to me as per my request.

In my most recent attempt, I was told to complete a test purchase. However, ASIN B071WHR346 is out of stock, so a test buy is not possible. It has been out of stock for over a year now. I cannot restock it, nor can THE CHIMNEY BALLOON (they have tried).

I am open to any suggestions for how I can make my product available on Amazon again.

I sent the goods to XLP1 warehouse on June 26 through a logistics company. Then the warehouse issued a POD for signing. Unfortunately, the status of the shipment has been in transit until now, and there is no update at all. I asked Amazon seller support, and they told me that they can't do anything but can only wait for the warehouse to update the status or start the investigation 90 days after the shipment was created. It's really outrageous. Friends, do you have any constructive suggestions or methods?