Hello Amazon FBA Support,

Please investigate shipment FBA15LP76RRX, destination warehouse LBA4.

This shipment was created in April. Carrier proof of delivery confirms it was fully signed and accepted by Amazon at LBA4 warehouse on June 18.

However, the shipment status still shows “In‑Transit” up to now, no units have been received.

I have opened multiple previous cases regarding this issue but never received a clear resolution or root‑cause explanation.

Please review the attached proof of delivery, locate my inventory at LBA4, update shipment status and activate the corresponding inventory. Kindly provide concrete feedback on what caused this long‑time delay.

Thank you.

I am urgently requesting assistance regarding a recurring system-level technical issue with the "uk-18-knife" age verification attribute for our kitchen knife listings.

The Problem

Since July 10, we have received 74 duplicate performance notifications across 7 different ASINs, all alleging that our products lack the "uk-18-knife" attribute. Our products have been deactivated as a result.

We are fully aware of Amazon UK's requirements for selling kitchen knives:

*All products must be sold via FBA ✅

*The "uk-18-knife" flag must be uploaded via spreadsheet or product detail page ✅

We have complied with both requirements from day one.

What We Have Done (All Failed)

*Uploaded the product spreadsheet with full-update multiple times

*Edited each listing in "Manage All Inventory" and confirmed the age restriction setting

*Opened multiple support cases

*Submitted appeals via Account Health

*Each time we upload the spreadsheet, we receive additional performance notifications. The more we try to fix it, the more notifications we receive. We are stuck in a loop.

The Evidence That This Is a System Error:

For our older ASIN, the "uk-18-knife" flag is still visibly present on the front-end product detail page – yet the system continues to send notifications claiming it is missing.

For 3 of the new ASINs that have inventory in FBA, the flag is also present on the front end. For the other 3 new ASINs (currently in transit to FBA), we cannot observe the front end, but we have confirmed the attribute is correctly set in the backend.

This is NOT the first time. We experienced the identical issue in April–May 2026. After an extended process with Seller Support, the issue was eventually resolved manually..

Other sellers on this forum are reporting th exact same problem – the system fails to detect the "uk-18-knife" flag even when it has been correctly uploaded.

The Irony

Seller Support keeps instructing us to "upload the spreadsheet to update the uk-18-knife tag" – which we have already done multiple times. This is a circular response that does not address the underlying system failure.

Our Request:

*Review our case history and confirm this is a recurring system-level issue

*Escalate this matter to the technical team or internal review team – not to Seller Support (who keep giving us the same circular instructions)

*Help stop the repetitive automated notifications for these 7 ASINs

*Assist in manually restoring our products to active status

We are fully compliant sellers who have been selling kitchen knives on Amazon UK for a long time. This recurring system error is causing severe disruption to our business.

Any advice or guidance would be greatly appreciated!

Hi,

Does anyone has the same problem, my VTR was always 100 %, I sent to Germany from UK, all orders below 20 euros and use Royal Mail , normal letter. From the drop down menu I choose Royal Mail and the other drop down menu royal mail 2nd class stamp. Up to now al was fine , but for the last 2 weeks all the orders sent like this was counted like non exempted and counted against my VTR , anyone can shed some light on it? Maybe you had a problem and managed to solve it ? or you choose something else from drop down menu?

I am only receiving bot responses to my SAFE-T appeals, that fire back generic responses within a couple of minutes each time.

In short - customer returned item as "no longer needed" 51 days after purchase. Amazon gave full refund at first scan.

Item had been torn apart and used. 20% of product (a glue) used/missing and returns shipping label stuck to product so all the packaging is trashed too. Pretty clear cut case.

Images and the most concise of explanations were submitted in claim. Amazon granted only 20% of the claim value. They listed reason as "Amazon damaged", which is incorrect as the order was fulfilled by merchant and returned directly to us.

Spoke to Amazon on the phone but they say SAFE-T can only be discussed via the claim messaging box (where I'm getting the bot responses).

How do I challenge the reimbursement amount?

I will add - I have asked them specifically, "why was I only granted 20% of the claim value?" and "why was the reason listed as Amazon damaged when order was FBM?", but all they will say is:

We have reviewed the information that you provided and have denied your reimbursement request for the order X. We understand that you may not agree. However, we stand by our decision.

Hello,

I need help with a UK VAT Establishment verification that has been open since 20 August 2026.

Our company is UK-established. Our business information and UK director have already been successfully verified, and there are no VAT/GST registration numbers on our Seller Central account because we are not VAT registered.

However, Amazon still treats our account as Non-Established and has been collecting VAT from every UK order since 21 August.

The specialist case remains under review with no clear explanation of what is still outstanding.

Could an Amazon moderator please review this case or escalate it to the UK VAT Establishment / Tax verification team?

Thank you.