I received the below email from Amazon:

Your Amazon selling account will be deactivated on 24/04/2026 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening?

We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

How will you know the results of my virtual identity verification?

After your verification interview is complete, we will review the information provided by you and respond with the outcome within 5 business days.

It's now been more than 7 Business days since I attended the verification call but still not received any update from them and my funds are on hold.

@Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_MjP2XhEPPzQTG @Seller_khUF6HPR2AHxu@Seller_YeWcEeTwlVO93@Seller_l3eCP9f1PtJXC

Hi everyone,

My UK account was deactivated under Section 3 on April 26, 2026. I submitted the interview request form 3 days ago but have not received the meeting link.

Original Email Content:

"Dear Seller,

Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview during one of your preferred time slots 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

My Questions:

How long does it usually take to receive the invitation link after submitting the form?

Thanks for your help!

Hi,

Hoping anyone could help or have any advice on here.

Since 27th Feb our store has been showing as either 3 day prime delivery or 2 day prime delivery.

Our courier Amazon shipping, failed to collect on 16/02 and 25/02 - this has obviously tripped our metrics and made them really bad, other than these two days they are totally clean in the sense of on time scanning and the delivery rate is also well above 95% however these two dates have totally ruined the overall percentages.

Because of this our sales have plummeted by 75%. I have spoken to Amazon and Amazon Shipping but have been getting nowhere for the last 2 weeks. Being told its still being investigated, the metrics will be and have been protected (no idea how they can claim they have when we are showing as 3 day delivery)

Any other FBM sellers have any similar issues or advice on how to get everything back to normal as quick as possible. Very very frustrating. Sales at an all time low and none of it is our fault.

Hello Everyone,

Im stuck in Amazon KYC process, im selling on this account as a brand from last 3 years, we're trademark and VAT registered. My business address has been updated which we updated in seller central, but now Amazon is not accepting documents for beneficiary owner, even beneficiary details are not changed and same, they asked for bank statement printed at bank branch signed and stamped, we provided and the account maintenance letter from bank signed and stamped, still they are not accepting and given us 40 days ultimatum to delete the account permanently. They are replying on emails after 3-4 days and even not telling us what properly they need. Any one pls help from Amazon

been very steady for sales for months with the odd issues but we are now experiencing 3 days of zero sales ? Any ideas ? I’ve had to tweak my handling times not sure if it’s that