been very steady for sales for months with the odd issues but we are now experiencing 3 days of zero sales ? Any ideas ? I’ve had to tweak my handling times not sure if it’s that

Hello,

I have completed the sale of 50 units of a product from the K-Secret brand. I have an official authorization letter from the brand, valid invoices, bank statements, intermediate warehouse invoices, and delivery confirmation documents — all of which are accurate and official.

Despite submitting these legitimate documents, my invoices are being reviewed by AI systems, and I am receiving rejection emails stating that the Handmade Integrity Team has denied them. However, none of my products are handmade, and I am an authorized reseller.

Unfortunately, due to this automated system, I am unable to carry out my sales even though I fully comply with all of Amazon's requirements.

Hi. Anyone else making use of Multi-Channel Fulfilment being given estimates of 17 calendar days for delivery? All our MCF orders are showing this, which is well outside Amazon’s advertised estimate of 2-3 days and which has never happened to us before. The feedback or review from customers resulting from this unannounced change or reduction in service will hurt us.

In December 2024, I received notice that our seller account had been deactivated under Section 3. The issue involved 6 units of a major Korean branded cosmetic. We had no customer complaints via Voice of the Customer, no warnings or red flags, just a sudden deactivation. After a lengthy conversation with Seller Support, their view was that the reason for the ASIN getting pulled was a random decision.

Long story short, we provided a full custody chain of documentation which eventually ran to around 15 pages. The sticking point was that Seller Support were not happy with the distributors invoice format. We provided procurement and authenticity documentation over and above to support the ASIN's authenticity. The manufacturer even confirmed the product and the distributor were 100% authentic in a letter. The distributor confirmed that the ASIN was genuine and purchased off of them (they represent 700 brands)

We were then contacted by the Amazon Disbursements Team regarding our outstanding funds in the seller account. They wanted to do an investigation including a F2F interview and a review of our documentation. If the ASIN was not authenticated, they explained that funds would not be paid out. This process was completed, we were found innocent of any wrong-doing and the funds were disbursed following an investigation.

They concluded their investigation in to our ASIN met the terms of Funds Disbursement Eligibility Policy. This was in July 2025.

We also enlisted an Amazon consultancy to lift this deactivation several months before. We're now at a point of calling it a day. Despite letters escalating the issue to a number of Amazon officials, we seem stuck in a doom loop with Seller Support. We frequently struggle to get them to understand that despite the invoice format not meeting their expectation, we have an abundance of evidence to support the products authenticity including Amazon's own investigation. It just gets the same response time after time after time. They refuse to read it, only focusing on the invoice format.

This one incident of which no customer ever complained about has caused us huge financial damage and stress hitting our heads against a brick wall, unable to escalate our case to anyone just to get a fair hearing. All we get is cut & paste knock-backs.

I would like to close my FBA account and Ltd company (LLC) and move to the digital KDP platform but as I understand it, I cannot move across whilst the deactivation remains. If anyone can confirm an FBA deactivation affects a KDP application I'd appreciate it.

I am literally out of ideas as are the consultancy who have worked with us. Having worked for several years in a Fortune 500 Customer Services team, I'm quite shocked at how poor Amazon is at escalating sellers issues, instead offering no way forward.

If anyone knows of any ideas that might resolve my deactivation, I'd welcome them. Thank you and sorry for the long post.

Dave Merchant ID: A1C18MHBQJ5LOF

Hi everyone,I’m reaching out to the community (and hopefully to Amazon staff) for help.

My account was deactivated due to inauthentic product complaints across five ASINs. I’ve now submitted four separate appeals, each time with everything Amazon asked for:

Invoices dated within 365 days from verified, VAT-registered UK/EU suppliersSupplier names, addresses, phone numbers, websites – all clearly listed Letters of Authorization from brands like Goodal, and doTERRAA full sales and purchase summary, clearly showing how my inventory matched sales

A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 248 at the time of suspension.

Order Defect Rate is 0.3%, and Invoice Defect Rate is 0%I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.

I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire business is at stake. Thanks so much in advance @amazon-mod