Hi everyone

I used Amazon SEND with UPS to ship a small parcel from the UK to the US (paw balm). The expected customs charge was around $20, but Amazon suddenly charged me $898 for “customs/brokerage” with no invoice or explanation.Has anyone else had Amazon charge such a high amount for SEND international shipments? How did you get this resolved?

Thanks!

@Seller_XUNeUuvrQDpgP

@Seller_DNQGSsdC7DccM

@Seller_hwwu0taY2D6Xs

@Seller_Udi0JNbTrsmUV

@Seller_mIRnuhdx7l5sN

AMAZON +9-10 days delivery is a punishment!

Sales have stopped because Amazon have increased our delivery times from 3-4 days to 9-10 days.

What did our company do to deserve this you ask?

We are FBM and use 'Buy Shipping' purchased through Amazon, in our case Royal Mail 2nd Class and 2nd Class 'Signed For' letters, always dispatched on time. Account health good. On checking it appears three 'Signed For' were delivered late by Royal Mail. Failure to deliver on time can happen to any business regardless of delivery service and is beyond the control of the seller.

So we now have two-tier delivery system, as an example –

Seller A pays for Royal Mail 2nd class letter through Amazon (buyer quoted delivery 2-4 days)

Seller B pays for Royal Mail 2nd class letter through Amazon (buyer quoted delivery 9-10 days)

There is clear disparity here.

Why has Amazon implemented a policy that punishes a seller for something beyond their control?

There is nothing I can do to stop an item being delivered late in the future, so no doubt I and other sellers will be punished over and over again. From a small business perspective if this policy remains I will be unable to rely on the Amazon platform to sell through, you cannot plan or run a business with the constant threat of little or no orders due to bizarre Amazon rules and zealotry. Business is hard enough as it is.

This Amazon policy is egregious, ill thought through and ultimately unfair for small businesses.

@Julia_Amazon

@Spencer_Amazon

@Simon_Amazon

@Abella_Amazon

@Dougal_Amazon

Hi Amazon Seller Community,

I’m reaching out urgently because I’ve completely lost the Buy Box on all of my listings for the past 3 days, and my sales have plummeted from around 250 orders per day to just 20. This sudden drop is severely impacting my business.

Here’s what I’ve confirmed about my account and listings:

My price is the lowest (including shipping)

Account Health is strong – 96% positive feedback

I’m enrolled in Seller-Fulfilled Prime (SFP) and displaying the Prime badge

Consistently meet SFP performance requirements (on-time shipping, delivery speed, low cancellation rate, etc.)

Despite all this, I’m not winning the Buy Box anywhere. I’ve checked for listing errors, inventory issues, or policy violations—but haven’t found anything obvious.

Has anyone else experienced this sudden, across-the-board Buy Box loss? Could it be a temporary algorithm shift, a hidden performance metric, or increased FBA competition? Any advice or troubleshooting steps would be incredibly helpful.

Thanks so much in advance—this is critical for my business right now.

These are secondhand products all vinyl records but from the same record label 'Philips' yet this brand no-longer releases music.