@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_xkwDczt8sPSmx

Hi all,

Seller Support confirmed our 30-day review is complete, but payments are still on hold.

On top of this, our account shows DD+7 active, even though Amazon officially extended our migration to 19 March 2026.

We have no violations, use 100% Buy Shipping, and have sold on Amazon for over 10 years. The Review Team isn’t responding.

Has anyone faced this or knows how to escalate?

Thanks,

Hello everyone,

I’m hoping someone here can shed light on this because Amazon Seller Support has not resolved it despite multiple attempts.

The Issue

Amazon is trying to charge me £30 for a Professional Seller account, even though:

- I do not have a Professional account

- I downgraded to an Individual account

- I submitted proof showing the downgrade was completed

Despite this, the system still shows a £30 charge that should not exist.

What I’ve Already Done

- I changed my plan to Individual before the billing date.

- I provided screenshots and confirmation showing the downgrade was successful.

- I opened support cases explaining that the charge is incorrect.

- I clearly stated that I am not using the Professional plan and should not be billed for it.

What Amazon Support Has Done

So far:

- They acknowledge the downgrade.

- They confirm I’m on an Individual plan.

- But they still haven’t removed the £30 charge.

- I keep getting generic responses instead of an actual fix from the Billing Team.

Why This Is a Problem

I’m being charged for a service I’m not using.

I’ve followed every step correctly, and the downgrade was completed on time.

All Amazon needs to do is remove the incorrect £30 charge, but the case keeps going in circles.

What I Need

I’m looking for:

- Advice from anyone who has dealt with this exact issue

- Confirmation on whether this needs to be escalated to a specific team

- Any insight into how to get Amazon to actually remove the incorrect charge

This should be a simple fix, but it’s dragging on and blocking my ability to move forward with my account.

Thanks in advance to anyone who can help or share their experience.

Hi everyone,

I’m hoping someone here has experienced something similar and can offer advice, because I seem to be completely stuck in a loop with Seller Support.

I sell handmade greeting cards on Amazon UK and applied for a GTIN exemption at the beginning of January (4th Jan 2026). The exemption was created on my account, however it was set up incorrectly.

Seller Support has confirmed (multiple times) that the exemption lists the manufacturer as “Generic” instead of “Handmade”, which means I still cannot list my products and I’m blocked from selling. This has now been ongoing for over 30 days.

I’ve escalated repeatedly, copied in senior contacts, including the MD of Amazon UK, and every response I receive is essentially the same generic message saying:

the issue has been identified

a technical fix is being worked on

I will be contacted once it’s resolved

Despite this, nothing actually changes on my account, and there is no timeframe, no manual correction, and no workaround offered. Meanwhile I’ve lost over a month of sales, including key seasonal trading.

My questions to the community are:

Has anyone had a GTIN exemption created incorrectly like this?

Were you able to get it manually corrected, and if so, how?

Is there a specific department, wording, or escalation path that actually worked?

At what point is this considered a system error that needs urgent intervention rather than another waiting period?

I’m not asking for special treatment — I just need the exemption that already exists to be set up correctly so I can list my handmade products.

Any insight or shared experiences would be hugely appreciated, as standard Seller Support responses are no longer moving this forward.

Thank you in advance.

Wir wissen einfach nicht mehr weiter.

Aktueller Fall / Freischaltung: 12233256932

Wir versuchen seit August 2025 eine Freischaltung für die Kategorie Lebensmittel zu bekommen. Egal was wir machen es werden immer wieder nicht nachvollziebare Gründe genannt und abgelehnt. Müssig alles wiederzugeben. 100% nicht logisch und nicht nachvollziehbar.

Aktuelle: Beantragung wird abgelehnt weil Rechnung angeblich bearbeitet. REchnugnist Original Rechnung unseres Lieferanten der einer der größten Lebensmittelliefrranten Deutschlands ist. Original REchnung die auch dem Finanzamt vorliegt und genehmigt ist.

Was sollen wir noch tun? Original Rechnungen werden nicht akzeptiert.

Kann sich den Irgendjemand Erbarmen? Wir haben um die 20 Telefonate geführt, ungefähr 40x Beantragt.

Hi, I'm just trying to setup a store to sell a few 3D designed and printed products. I understood that the individual seller account was based on a .75 per sale fee plus other per sale fees.

Today I received an email from Amazon stating it had charged me £30. Whilst on it's own, it's not a great deal, but it is unexpected and I don't want a regular subscription until I'm selling a good few units.

I couldn't raise a support ticket, I just wasn't presented with a suitable option.

Can anyone shed any light on this please?

Also, I think my store would be best located in the Amazon Handmade section, I can't see how to change or apply for this.

Thanks in advance.