We have our account suspended for more than 3 months already because the UK VAT number doesnt match with company name and that happens because we have 2 companies (for 2 different markets, ES and GB):

1) "CompanyName SL" - our spanish company that holds the VAT numbers from all these marketplaces: ES, FR, DE, IT. The Amazon seller account was first created in Spain and the business address that we have in our Amazon account belongs to this spanish company.

2) Then we have the UK VAT number that belongs to our other company "CompanyName LTD" (our UK company). The registered business address is from London. This address is not possible to put in our Amazon account because we can only have 1 address. So we either put the Spanish company address or the UK company address. We requested an exception to this limitation, considering our situation. We wanted to have 1 Amazon business address for UK marketplace and 1 different business address for the other European Marketplaces (ES, FR, DE, IT) to be in line with our 2 different companies that belong to the same parent company but has 2 different addresses for different countries.

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When Amazon team checked your GB VAT ID on the HMRC online database, you receive the following result in the business name section:

"CompanyName LTD"

Therefore, it was detected a mismatch with the business name recorded on Seller Central:

"CompanyName SL"

This is normal because UK companies need to end with LTD and spanish companies need to end with SL.

But since we have 2 companies with 2 different names registered in each market, we can't simply have the same name in both markets.

What did I do so far to solve this:

- I already opened cases since December. The most recent one was started in January and I attached all documentation requested from Amazon and all the explanation and details that were requested as well. The case ID is: 12055037692. As you can see I don't receive any feedback for more than 1 month.

- I have also sent an email to vat-number-appeals@amazon.com with the same explanation and documentation on January 26th. I also didn't receive any feedback.

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I wanted to solve this 5 months ago when I opened the first case. Our account is blocked for more than 3 months without being able to sell. I request an imediate action and call me to my phone number.

I need clear next steps on how to solve this as soon as possible. 5 months without feedback is not reasonable.

Hi @Seller_ZMgYkp0cgrVoe

I hope you don't mind me tagging you directly but your name was the first one i saw, i'm having trouble with the cases below, i wondered if you could point me in the direction of someone that could help?.

when i opened my seller account somebody called me and asked if i needed any help or had any issues (At the time i didn't).

Are we as sellers each assigned a specific helper/assistant that looks after certain sellers? if so how do i go about contacting them?.

Any help would be greatly appreciated, cheers!

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12262768792

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We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.

I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.

Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.

I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?

Hi,

I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

Orders:

202-5994029-4854764

203-6422720-7355500

In both cases:

* The customer ordered and was refunded for 2 units

* Only 1 unit was physically returned

* Evidence/photos were uploaded showing only 1 item received

The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

These are incorrect/incomplete return cases involving missing items.

Appeals were submitted explaining this clearly, but both claims were still denied.

Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

Thanks