Hello,

I am posting here in the hope that someone from Amazon can review my case or help escalate it, as I feel completely stuck with no realistic pathway to resolve the issue.

My seller account for OPTUME LIMITED was suspended approximately 11 months ago due to a product authenticity concern relating to a Chanel ASIN (B004JOFV0M). Since the issue was first raised, I have fully cooperated with every request from Amazon and have tried repeatedly to resolve the situation through the standard appeal process.

The product in question was purchased in good faith from a registered supplier operating as a legitimate business. At the time of purchase I had no reason to believe that the item was not authentic or that the supplier was not legitimate. I sourced the product following normal commercial practices used by many small independent retailers.

As soon as the issue was brought to my attention I took immediate corrective action. The listing was permanently removed and I made the decision not to source or sell Chanel branded products again to ensure full compliance with Amazon policies.

Over the past 11 months I have submitted all documentation that is available to me, including proof of purchase and supporting information. However, the requirement to provide documentation proving my supplier’s upstream authorization to distribute Chanel products has left me completely stuck.

As an independent retailer, I simply do not have access to my supplier’s entire supply chain or their distribution agreements with the brand owner. Despite my genuine efforts, I have no way of obtaining this documentation. This means that I am unable to satisfy the requirement, even though the product was purchased in good faith and I have already taken all corrective actions requested.

I completely understand Amazon’s responsibility to protect customers and brand owners, and I respect the policies that exist to maintain trust in the marketplace. My concern is that the current requirement leaves me with no practical way to resolve the issue, which means my account remains suspended indefinitely despite my cooperation and efforts to comply.

After 11 months of trying to resolve this through the standard process, I feel that I have reached a point where I have no further options available to me. I am simply asking for a fair manual review of my case so that this situation can be resolved.

If any Amazon moderators or team members are able to review my case or help escalate it internally, I would be extremely grateful. I have always tried to operate honestly and responsibly on Amazon, and I am committed to ensuring full compliance with Amazon policies moving forward.

Case ID: 12230058582

Thank you for taking the time to read this, and I would sincerely appreciate any guidance or assistance that could help resolve this matter.

OPTUME LIMITED

Hi All, My sales have plummeted last couple of months as gradually see all my items that are FBA slowly have longer and longer dates for prime members - Every single item I have in FBA is showing amazon prime members get by 7-11 April. They are large letter items and standard size only. I do not have oversize.

I have been onto amazon seller help and not got anywhere other than depressed and wasting my time.

Thought I would come on and ask sellers if there is a reason or something in my account settings that I can change. My sell through rate is dropping quickly and amazon is asking me to replenish inventory but I do not want to do this when the shipping date for prime mebers is ridiulously long.

Can anybody help please?

Thanks in advance.

An example asin : B07ZJT1N14 which shows same as all other stock in fba warehouse.

for me was 5th and now is 11 of March

did the orders place from March 12 or March 11 ?

@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP

Here is all the cases opened concerning this order 171-2001391-6349119 without any solution except that Amazon keeps all the money !

12112926082

Answered

12095382122

Transferred

Other account issues

6 Feb 2026, 11:04 am CET 6 Feb 2026, 11:12 am CET

View

12056115152

Transferred

Other account issues

28 Jan 2026, 11:32 am CET 28 Jan 2026, 11:57 am CET

View

12029214662

Transferred

Post appeal escalation for A-to-Z claim associated with order ID: 171-2001391-6349119

20 Jan 2026, 05:36 pm CET 21 Jan 2026, 11:55 am CET

View

12016680552

Answered

A-to-z claims