Hi, it’s been nearly 2 years since Amazon deactivated my account due to a policy violation and I’m still appealing! I have once again just sent the original invoice and my bank statement showing the transaction. They are now saying We cannot accept this invoice because:

-- It was issued more than 365 days before 10/05/2024.

Which it was as the date I bought the items in question was march 2023. But I can’t do anything about that as that’s when it was bought!

They are saying:

Send the following information for the specified items:

Provide supplier invoices or receipts from the past 365 days and before 10/05/2024 for the specified ASINs

That is physically impossible as before 10th may 2024 is more than 365 days ago! I feel like I’ve spent 2 years speaking to a robot rather than an actual person reviewing my case

The €150 customs duty exemption is being abolished in July this year. France have already started charging an additional €2 per item on orders going into France from outside the EU. It's not entirely clear yet but we expect all other EU countries to follow suit at some point.

We didn't want to take any risks and stopped shipping to France when the €2 per item charge came into effect and adopted a watch and wait approach. Has anyone else carried on shipping to France or knows how all this is working in practice?

We have reached out to our courier DPD for advice, but so far have only received radio silence from their exports team. Our accountants are also concerned as to how all this affects IOSS and our EU VAT returns. Obviously we use the Amazon IOSS for Amazon EU orders, but we are also IOSS registered for our non-Amazon EU orders.

We used to sell 10s of 1000s of items to France every year pre Brexit, now we are lucky to get close to 1000.

*SACRCASM* It's a good job the world economy is in such a great shape we've been able to strike trade deals with the rest of the world and replace these lost orders with orders to other countries *SACRCASM*

Please I need an advise

My hubby wants to start selling on Amazon, we live at the same address

Can he open his separate Amazon account?

Does it not count as a duplicate account since we share address?

We have an account review since 10/03/2026. We uploaded every document that we were requested in the process, however Amazon is still reviewing our account and paused our disbursments since 10/03/2026 (2 months).

The review process is very slow and now we are in the stage to have from the review team about a clarification every week.

We reply on the request and then wait for the review process to complete the review and then another clarification comes after a week and so on.

We are selling on Amazon for the last 15 years and this is the first time that we are facing this

Amazon help support can not help us even though we called many times.

We do not know what we can do other than temporarily close down our stores for the first time since our begining.

Lost lot of buy box due to FBA items showing as a 2/3days despite being available.

Anyone else facing this issue? We have next day/same day on lot of these items since Wednesday but seem to have lost the same day/next day on these FBa items

Thanks