Hi all
I have been back and forth with Amazon support on this, but cannot seem to get a clear answer. We FBA all our stock, everything is Prime and has next day delivery.
For ASIN B0FLF7SBYW - we have 9 showing under "available" in FBA (I have checked - they are not on transfer to another FC or reserved).
The issue is, the delivery time on the website to customers is showing as 2 weeks (I have tried many UK postcodes but its still 2 weeks). This product has been Prime before with the Prime badge.
Customer support cannot fix it, so they escalate it but I am having no joy. They keep asking if its a Prime account, and it is, I send them a screenshot with other products that show as prime...
Can someone explain why this product has a 2 week delivery, despite 9 being available in the FC please?
Thank you