@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP

@Seller_TSXM2A5nxWSuH

Can someone from Amazon please help us?

Our account was deactivated 8 weeks ago and, I assume, we cannot get it re-activated because we are unable to provide an invoice dated in the last 365 days. We have provided invoices from 2015 and 2018 together with Amazon order numbers that confirm we have sold stock volumes in line with the quantifies of the ASIN we purchased.

The Brand stopped selling this ASIN in 2023 so it is impossible to obtain an invoice in the last 365 days

The Brand National Account Manager has provided an email stating:

"I can confirm that B****** and N** Limited purchased 20 of item F2CD000b06-E from us in

September 2015 via our official Distributor, ********* (Inv number Z050551) and a further 56

units in August 2018 (Inv number DB36418)

B****** and N** Limited are approved to sell B***** stock, on Amazon in Europe, that was purchased from us or our registered

distributors.

This item was declared No Longer Available (NLA) by Belkin UK in 2023 due to our range update at

that time."

Is the problem that AI picks up on the fact the two invoices we provide do not comply with the 365 day rule?

We have worked hard over the last 12 years delivering first class customer service. Can you help / guide us so we can continue please?

Thanks in advance

Deesale

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

We are the quietest we have been on all platforms since selling online for the past 20 years.

It states it in your notice and yes you have to supply all of it.

You need invoices that match the units in the last 365 on the asins they are querying, they will understand that they may not be spot on if you sell in other marketplaces but they will have to at least cover what you have sent in or sold. You can't have sold 20 units but only ordered 10 for example. It does state "or authorzation " but they want anything that can substantiate they have been purchased through a valid supply chain and they are happy for you to be their supplier.

It then states they want a copy of your supplier details, if this is on your authorization letter then of course this will suffice but nothing wrong with extracting the information and supplying that in your response note.

I am assuming you are not the brand owner so just verify this in your notes and ensure you have everything you need from the brand owner or supplier..

Alibaba themselves are not a supplier, they connect you with suppliers. You have to be extremely careful with using alibaba as you may get away with supplying generic items but the branded stuff needs to have authroisation directly from the brand owners or the supply source. There are many sellers who supply from alibaba but are supposed to sell to the end user, much of it is not for redistribution and I guess this is what Amazon is concerning itself with.

Sorry, I do have a separate bank account for the business - but it's just not an actual "business" account (i.e, where its in the name of the business). Its just an account with my name, but kept separate for business income/expenses . I certainly did learn the hard way about having seperate accounts 20+ years ago when I set up my company =)