My seller account has had its funds withheld since May 2025 due to an account verification requirement on Amazon EU We have since completed every verification step requested by Amazon, including:

First 2 months I understood because of suspension I did not receive my funds however after that it became nightmare.

- Updating our registered business and residential address

- Uploading proof of address documents for both the company and the residential address

- Submitting identity verification documents

- Sending confirmation screenshots of the verification email and identity documents directly to Amazon's designated email address

- Submitting all requested documentation through Seller Central as well

And I passed video verification in August 2025 as well, amazon released the funds and again sent me verification for identity information.

Despite completing all requested steps, our account status has not been updated and our funds remain withheld more than a year later. We have contacted Seller Support multiple times but have not received a resolution or clear timeline.

This extended hold is causing serious financial hardship to our business, and we are requesting help escalating this case to a specialist team who can review our account and release the withheld funds, whenever I open the case it stays unanswered 10+ days. Identity information getting verified for more than 15-20 days. I sent mail as requested and uploaded my business & personal address as well.

Could someone from the Amazon team please review this case and advise on the next steps needed to resolve it?

Hello,

I am trying to locate the report that shows the deferred roll over amount held on 31 December 2025, which was then disbursed in the new year.

It appears there may be a newer reporting format, as the start balance on each disbursement statement since last year shows £0.00. However, this does not seem correct, as there was a rolling reserve amount held on my account at year end.

Could you please advise where I can find the report showing the amount that was carried forward into the next year as of 31 December 2025? If this is now shown in a separate report, I would appreciate it if you could let me know where to access it.

Kind regards,

Hi

I was forced to go the other way, from eBay to Amazon, as my main product is VIP Memorable Mobile Numbers. eBay are totally paranoid about sellers and buyers doing business away from eBay, hence their AI bots are constantly on the lookout for sellers giving away their 'personal details'. Unfortunately the AI bots were unable to tell the difference between phone numbers as 'personal details' and VIP memorable mobile numbers for sale! Hence, on Christmas Day, I had 600 listings removed and my account restricted, both for supposedly 'divulging personal information' and also supposedly 'encouraging illegal activity'. My main product is now banned from sale on eBay.

I briefly tried OnBuy (but found they didn't have the pull power of Amazon) and so now have my own Shopify store, which is gradually building traffic as well as being a very happy new customer of Amazon.

I still have my two eBay sites for selling other products, but have downgraded them both, so no longer pay the monthly shop fees.

So my advice would be to spread your wings - don't necessarily ditch anyone altogether!

We sent a shipment from the UK to Germany in October 2025, however the shipment has still not been received.

We have contacted Amazon multiple times regarding this issue, and each time we were informed that the case was under investigation and that we would be updated.

It has now been more than 60 days, but we have not received any final response or resolution from Amazon.

If anyone has a solution to this issue, please kindly advise us accordingly.