hi

I am new seller on amazon just opened my account 2 weeks ago and as a beginner I was keen to avoid paying money till i learn how to sell so i did my best to set up the account as individual even after few days i phoned the partner support to check on my account to make sure that I don’t have to pay any fees and the woman over the phone made sure to me that my account is individual and today I found out that amazon took £30 off my account and I emailed them they told me your request is declined because I used the services and tools and they don’t answer me anymore I don’t know what to do and how to change my account to not charge me again

Any help please

Hi, I'm just trying to setup a store to sell a few 3D designed and printed products. I understood that the individual seller account was based on a .75 per sale fee plus other per sale fees.

Today I received an email from Amazon stating it had charged me £30. Whilst on it's own, it's not a great deal, but it is unexpected and I don't want a regular subscription until I'm selling a good few units.

I couldn't raise a support ticket, I just wasn't presented with a suitable option.

Can anyone shed any light on this please?

Also, I think my store would be best located in the Amazon Handmade section, I can't see how to change or apply for this.

Thanks in advance.

Hi all,

I’m sharing this to see if others have had similar issues and to raise awareness of a frustrating delay I’m currently experiencing with FBA inbound shipments. I have one shipment that has been marked “In Transit” for over 30 days, despite the carrier confirming it was delivered weeks ago. Not a single unit has been received.

A separate shipment of the same product — sent shortly after — is also taking an unusually long time to process, still not fully received after an extended wait.

📦 Key Details: Shipments consist of large, multi-carton FBA stock. Tracking shows delivery confirmed Amazon status: still “In Transit” with zero received units

Seller Support Response:“Amazon is within its receiving window. No action will be taken until 27/07.”

📉 Business Impact: This product is a key replenishment item Risk of stockout and sales loss is growing. The inbound stock is still counted against restock limits, restricting other shipmentsIt’s frustrating to be told to maintain inventory when delays are on Amazon’s end❓

Questions for the Community: Has anyone else seen long delays recently with certain shipments, especially bulkier ones? Did your units eventually get received or did you need to escalate/reconcile? Any tips for getting a faster resolution?

Thanks in advance for any shared experiences — this is becoming a real challenge to manage when trying to keep a catalogue in stock.

Best regards,

James

Hello fellow sellers (and Amazon mods),

I'm writing here out of sheer frustration — and in the hope that someone with the right internal visibility might take notice of this long-running and unresolved issue affecting my FBA account.

On March 30, 2025, Amazon initiated a wide-reaching "authenticity" investigation on my account, flagging over 200 ASINs. Many of these ASINs were marked with "N/A" quantity, meaning I never even sold or stocked them. This was an automated sweep triggered while my account was under review for a single ASIN complaint.

Since then:

My account has been fully reinstated through mediation.

I provided full documentation for all products I had in stock.

The Inventory Appeals team released the physical stock that was held.

Yet — months later, every time I try to restock ANY ASIN from that March 30 list, it gets auto-flagged and held in FC Processing indefinitely.

I’ve contacted Seller Support countless times. I’ve opened multiple cases. I’ve sent three separate emails to inventory-appeals@amazon.co.uk — with no reply. Support keeps telling me to “appeal the ASIN,” but I can’t submit documentation for inventory I never sold in the first place.

This is not an authenticity violation. It’s a residual flag issue caused by an investigation that was never properly closed in Amazon’s backend.

Case ID: 11124005882

All I want is for someone in Policy Enforcement or Product Compliance to review the issue and confirm:

The March 30 investigation is closed

Any remaining backend flags on affected ASINs are removed

I can safely restock my catalogue without triggering indefinite FC holds

This has been going on far too long. It’s damaging my business, tying up my cash flow, and wasting hours of support time. If anyone from the Amazon team monitoring these forums can help escalate or advise on a better route — I’d be extremely grateful.

Best regards