@Seller_8hQgfj6OVZYse @Seller_5zI0wsS66MHFL @Seller_zukQNO61PzGck @Seller_WIFV02H2XUFgS @Seller_WD80mtpYHjvBN @Seller_ZyGdB49sb7An4

I am requesting assistance regarding an ongoing issue, where a customer has been granted an A to Z claim for £241.99, for a return they made outside of the 30 day return window. I disputed the claim, stating the following;

The customer opened a return on the 11th May. This was 5 days after the order was delivered. I left this return request open for 27 days. Then, on the 6th June, I closed the return request, as it had then been 32 days since the order was delivered, and so the return was no longer valid, as per your own terms and policies that state orders must be returned within 30 days. Then, after I had closed the return request, the customer suddenly decided they were going to now return the order, and did so on the 12th June, a full 38 days after the order was delivered. On the tracking, you can clearly see that this was not delivered to me. It was left outside of my house when I was on holiday. Therefore, I don't even have the return, as it was no longer there when I got home. So, I do not have the return, and the customer returned it well outside of the 30 day return window, despite having weeks to return it and me leaving the return window open for them the entire time. Only once the return request was closed did they suddenly decide to return it. Therefore, as previously confirmed by you, I have no obligation to refund the customer and so this claim must be overturned. You cannot completely ignore your own terms and policies that state customers must return orders within 30 days. This customer failed to do so, and so is not obligated to a refund.

Today, I have received a response stating the claim has been upheld. I have responded to the claim, again disputing it, and contacted the Managing Director, but I am also posting here to try and get this resolved. If this continues to not be resolved and the claim overturned, I will be escalating this further to ensure my funds are recouped.

I hope to get a response soon.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_xkwDczt8sPSmx

Hi all,

Seller Support confirmed our 30-day review is complete, but payments are still on hold.

On top of this, our account shows DD+7 active, even though Amazon officially extended our migration to 19 March 2026.

We have no violations, use 100% Buy Shipping, and have sold on Amazon for over 10 years. The Review Team isn’t responding.

Has anyone faced this or knows how to escalate?

Thanks,

Hello everyone,

I’m hoping someone here can shed light on this because Amazon Seller Support has not resolved it despite multiple attempts.

The Issue

Amazon is trying to charge me £30 for a Professional Seller account, even though:

- I do not have a Professional account

- I downgraded to an Individual account

- I submitted proof showing the downgrade was completed

Despite this, the system still shows a £30 charge that should not exist.

What I’ve Already Done

- I changed my plan to Individual before the billing date.

- I provided screenshots and confirmation showing the downgrade was successful.

- I opened support cases explaining that the charge is incorrect.

- I clearly stated that I am not using the Professional plan and should not be billed for it.

What Amazon Support Has Done

So far:

- They acknowledge the downgrade.

- They confirm I’m on an Individual plan.

- But they still haven’t removed the £30 charge.

- I keep getting generic responses instead of an actual fix from the Billing Team.

Why This Is a Problem

I’m being charged for a service I’m not using.

I’ve followed every step correctly, and the downgrade was completed on time.

All Amazon needs to do is remove the incorrect £30 charge, but the case keeps going in circles.

What I Need

I’m looking for:

- Advice from anyone who has dealt with this exact issue

- Confirmation on whether this needs to be escalated to a specific team

- Any insight into how to get Amazon to actually remove the incorrect charge

This should be a simple fix, but it’s dragging on and blocking my ability to move forward with my account.

Thanks in advance to anyone who can help or share their experience.

I am absolutely at my wits' end with Amazon's broken "Fair Pricing" automated bot. For the FOURTH time in the last 30 days, my Featured Offer (Buy Box) for ASIN B0CBHP875F (Amazon UK) has been completely stripped away.

The reason? "Price higher than typical."

Amazon’s "suggested competitive price" is £6.98. This is completely ridiculous and economically impossible. I have been selling this variation at £9.99 for a very long time with consistent sales history. Suddenly, the system expects me to slash my price by a massive £3 out of nowhere. I even tanked my own margins and reduced the price by £1 just to see if the bot would budge—nothing. It won't accept anything.

I’ve opened multiple cases and got on the phone with Seller Support, only to receive the same useless, copy-pasted script:

"Comparison of your price against current market rates from other reputable retailers. The system is working as intended, and this is not an error."

When I ask which "reputable retailers" or what external links they are comparing me to, they refuse to provide a single shred of data. Just a blanket "the system is working as intended." It is clearly NOT working as intended.

My recent Case ID for this issue is 12595345872, which is moving incredibly slow and getting absolutely nowhere.

Look at the exact same products, same functionality, and same pack sizes currently thriving in the category with active Buy Boxes right now:

ASIN B0FRYZGD22 (5 Pack) – Selling at £9.99 (Buy Box Active)

ASIN B07J5MP6WB (5 Pack) – Selling at £9.10 (Buy Box Active)

ASIN B07PH9PBQ7 (3 Pack) – Selling at £9.99 (Buy Box Active - fewer items for the same price)

ASIN B0G2MBLN7P (3 Pack) – Selling at £9.99 (Buy Box Active - fewer items for the same price)

Why am I being aggressively targeted and suppressed while my direct competitors are allowed to sell the exact same pack sizes (or smaller) at £9.99 without a single issue? If it's a "market rate" issue, why does it only apply to my ASIN?

Has anyone successfully beaten this specific algorithmic glitch recently? How do you get a human with actual authority to look at competitor benchmarking instead of hiding behind a broken bot? Any advice or mod escalation would be heavily appreciated. I am losing massive sales daily for a problem I didn't create.

@Seller_hme3Wbydd1ihr@Seller_l3eCP9f1PtJXC@Seller_j9Bd91CW3ZVpr@Seller_RSwABJNHpHnEZ@Seller_XUNeUuvrQDpgP