Subject: Daily Account Health Point Deductions - Urgent Clarification Needed

Dear Amazon Seller Support UK,

I am writing to request urgent clarification regarding daily deductions to my account health score. My health points are being reduced daily, with deductions between 4 and 12 points each day.

Issue Details:

Daily health point deductions occurring

Deduction range: 4-12 points per day

No clear notifications received explaining these deductions

Marketplace: Amazon.co.uk

Request for Information:

I require the following information to resolve this matter:

Specific reasons for each daily deduction

Which metrics or policies are being affected

Detailed breakdown of all deductions with dates

Clear action steps to stop further deductions and restore account health

I am committed to maintaining full compliance with Amazon UK policies and need specific guidance to address this issue immediately.

i have one product safety issue which is ongoing but have reviewed all info and units being recalled

My buybox went 4 weeks ago for no reason

My ODR is below 1%, I have called Amazon and have created cases regarding this matter, not a single help whatsoever

I need urgent help from you, this is meant to be the peak time to sell for Christmas

@Seller_XUNeUuvrQDpgP @Seller_lmwzklfLOK2Ob@Seller_FJwyF3iu5qxUY@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4@Seller_YeWcEeTwlVO93 @Seller_j9Bd91CW3ZVpr@Seller_l3eCP9f1PtJXC @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_Rv3kmJHEUMGJH@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH@Seller_b91S9zQ2eKxLt@Seller_sSkzzHms7Kxs6

Hi everyone,

For the last 4 days my account has been sitting at 0% Buy Box across all my listings, and it’s completely crushed my sales. I’ve checked everything I can think of:

Account Health is clean

Pricing is competitive

No suppressions

No performance warnings

FBA offers should be eligible

But despite that, my Buy Box eligibility on all ASINs has dropped to 0%, and I’m not rotating at all. Nothing has changed on my end.

Is anyone else suddenly dealing with this?

Could this be a system issue or something internal Amazon hasn’t communicated?

Any insight would be appreciated because after 4 days my sales have basically flatlined.

Thanks

Hello,

We are seeking guidance regarding an ongoing verification issue that has now been unresolved for over 4 weeks.

Our seller account has been stuck in a repeated KYC / VAT verification loop despite:

• VAT registration successfully verified

• All requested KYC documents submitted in full

• Confirmation from Amazon in a previous case that this appears to be a technical error

• Multiple escalations submitted

Every 3–4 days we receive the same automated message stating that the review is ongoing. No additional documents are requested. No compliance issues are visible in Seller Central. No clarification is provided.

There are currently no open document requests.

VAT verification shows as completed.

Account Health shows no policy violations.

This appears to be a system-level status loop requiring manual intervention by the Payments / Verification team.

Has anyone experienced a similar situation where the account remains stuck even after VAT confirmation?

If so:

• What was the resolution path?

• Which department resolved it?

• Is there a way to trigger manual backend review instead of automated re-queues?

We are operating fully compliant and are simply trying to exit what appears to be a technical verification deadlock.

Any guidance from moderators or experienced sellers would be greatly appreciated. Here are our case ID's:

12159667192

12040289862

12040720182

12046079602

Thank you.

I am a new Brand Owner reaching out for urgent assistance. My listing has a critical error: the item_package_quantity (IPQ) is incorrectly set to 4 in the creation process, but the product is a single gift box (IPQ 1).

With 500 units currently being checked into FBA, Amazon will ship 4 product for the price of 1, which will result in a total loss of inventory and capital. I closed the listing today for obvious reasons.

I have made multiple attempts to update this attribute via the 'Manage Inventory' tool and Flat File uploads, but the changes will not save. Seller Support has also attempted to manually push the update from their end, but they were unsuccessful as well.

Account & Case Details

• ASIN: B0FR96XBX3
• Case ID: 11902233002
• Status: Brand Registered, GTIN Exemption, Zero sales history.

The Issue: Support provides automated replies stating the IPQ attribute is "static." Since there is no sales history or "customer perception" of this ASIN yet, there is no logical reason this cannot be corrected to reflect the physical reality of the product.

Inventory Status: 500 units (25 master cartons) arrived at FBA on Dec 13th. Each unit is factory-labeled with a unique barcode intended for a single sale.

Questions for Moderators & Catalog Specialists

1. Attribute Override: How can I escalate this to a Catalog Specialist who can manually override this "static" attribute? As the Brand Owner, I can provide manufacturer invoices and photos to prove the IPQ is 1.
2. Inventory Remapping: Support suggested "creating a new ASIN." If I create a new ASIN with the correct IPQ (1), can the 500 physical units currently at the warehouse be remapped to the new ASIN? Or will they remain "stranded" and tied to the broken ASIN?
3. Variation Strategy: If I create a "1-pack" child variation, will the FBA system recognize the existing inventory as that child, or will it still attempt to fulfill based on the parent's incorrect IPQ?
4. Removal Order: Is a full removal order (to a 3PL and back) truly the only way to fix a metadata error on a product that hasn't even sold yet? The cost of this would be devastating for a new business.
5. Support suggested this: If you need to change an attribute that cannot be edited, we recommend that you try to locate an ASIN that already exists with the correct item_package_quantity attribute. what do they mean with this?

I am at a loss and am requesting a human review of this case to prevent a catastrophic loss. I would appreciate any clarification or guidance. I cannot afford this loss, and the situation is causing me significant distress.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Please, any guidance or an internal escalation would be life-saving.