Hello Camille, sorry for late reply. This issue causes me so much stress that just checking this forum drains energy from the rest of my day.
I think I responded to you in another thread before, will post it here, let me know if need to clarify anything else
"The normal “Help → Close account” flow fails for me because the system keeps throwing two hard stops that I can’t clear on my own:
Incomplete VAT registration
I started VAT registration through Amazon VAT Services in 2023, then cancelled the application when I stopped trading.
Seller Central still insists on a VAT number before it will let me close the account, but I no longer have (or need) one and can’t obtain one just to shut the account down. This is the catch-22 I described in my forum thread.
“Invalid charge method” lock
After six months of monthly fees for an account I wasn’t using, I removed my credit card. The UI now blocks almost every page with an “invalid payment method” banner and prompts me to add a new card. If I re-add a card the fees will restart, yet the VAT block will still stop closure. So simply re-adding a card puts me back into the same billing loop.
The single stranded FBA unit was disposed of in April, so inventory is no longer an issue.
What I need Amazon to do on its side
Cancel/void the unfinished VAT application so the account stops requiring a VAT number.
Manually close the UK Seller Central account without forcing me to add a new payment method.
Case ID 100 838 213 52 (also looked at by Spencer from the other thread) shows the history. If you need any additional IDs, screenshots, or written confirmation that I will not be trading on this account again, let me know and I’ll provide them immediately.
hank you for helping me get this resolved.
Kind regards,"