Just a heads-up to other sellers, because we learned this the hard way.

We recently had 8 "sellable" units of one of our products disposed of through Amazon's automated fulfillable inventory removal settings. The stock was new and sellable, but because the automated setting was enabled and the removal option was set to Dispose for aged inventory, Amazon carried out the disposal and would not reimburse.

In our case, the inventory had aged into the long-term storage category, and the system triggered a disposal order automatically. We owned the mistake, but we're posting this because the setup can be more confusing than it looks - especially with the separate settings for:

• Automated fulfillable inventory
• Automated unfulfillable inventory

We updated settings afterwards, but by then the removal had already been completed - apparently "destroyed", that's 8 sellable products APPARENTLY destroyed???

So this is just a genuine warning to other sellers:

• Check your automated fulfillable inventory settings
• Make sure the removal option is what you actually want
• If you do not want sellable stock destroyed, set it to Return or disable the automation entirely
• Don’t assume “aged inventory” means unsellable inventory

Amazon's position was that the system followed the seller-configured setting, so there was no reimbursement.

We're sharing this because even if it seems obvious in hindsight, it's an expensive lesson when it happens to you. Hopefully this saves someone else from making the same loss even when it sounds a little silly, lol.

I’m sharing my experience here to see if others have faced something similar and to seek advice on how to resolve this ongoing issue.

For the past 8 months, Amazon has been holding approximately £52,000 in my seller account. Despite repeated follow-ups and providing all requested documentation, the issue remains unresolved.

The most frustrating part is the inconsistency in their responses. Each time I contact Seller Support, I receive a different reason for the payment hold:

At times, they claim it’s due to a KYC (Know Your Customer) verification issue, even though all required documents have been submitted multiple times.

Other times, they say there is an address verification problem, which again has already been clarified with valid proof.

Recently, they mentioned an HMRC-related issue, and even provided a case number.

However, when I contacted HMRC directly, they confirmed that the case number provided by Amazon is not linked to my company at all. This raises serious concerns about the accuracy of the information Amazon is using to justify holding my funds.

We have:

Submitted all requested documents multiple times

Responded promptly to every communication

Tried escalating through Seller Support

Yet, there has been no clear explanation or resolution.

This situation is severely impacting our business cash flow and operations. Holding such a significant amount without a consistent or valid reason is not only frustrating but also concerning from a compliance and transparency standpoint.

Has anyone else experienced something similar with Amazon?

How did you resolve it?

Is there a way to escalate this beyond standard Seller Support?

Would legal action or involving a regulatory body be effective in such cases?

Any advice or shared experiences would be greatly appreciated.

Thank you.

https://m.media-amazon.com/images/G/01/EPSDocumentation/AmazonPay/LOA/English_LOA.pdf?ld=NSGoogle

this one

i have been hit with surcharges by evri

an example

Customer-Entered Dimensions: 30 X 24 X 15 CM

Weight: 500 G

Carrier-Audited Dimensions: 30 X 24 X 15 CM

Weight: 500 G

Other chargeback

-£8.32

Other chargeback

-£1.67

Amount already paid:

£2.95

Total Charge from Carrier

-£11.99

Revised Tax from Carrier

-£1.51

Other

Carrier delivery label adjustment due to under-charged delivery label:

-£7.53

Transaction Total

-£9.04

evri agree exactly with my measurements and weight but added another £9.04 for a £2.95 parcel

anyone know how i can appeal these charges, its happened today on a dozen orders

thanks

peter

what if i told you that you can skip flat files but still bulk edit bullets from a spreadsheet (e.g., google sheet)

there are so called writebacks available in g sheet, allowing you push changes to seller central directly from g sheet workbook.

how it works, u get a up to date list of your SKUs pulled from your seller central. along the skus needed attributes are pulled as well (adult flag, bullets, price etc).

you edit what's need; it could be 1-2 SKUs it could be 1000 skus.next before pushing edits to seller central you look at the before and after view to verify that everything looks okay (screenshot attached).

then click submit and your amz listings are updated.

simply wow