Hi,
My UK account was deactivated on 5 Nov due to “Additional KYC / Business Verification”. Since then, nearly three weeks have passed and we never received any request for extra documents.
Today the system suddenly showed “Verification Failed”, right after updating my residential address. Seller Support told me I cannot continue selling, but they also said that Amazon requested documents on 5 Nov — which there's not a request in this message.
To fix this, I have now uploaded all documents again inside the case (business proof, bank statement, VAT/UTR docs, proof of business address, proof of residence, passport, right-to-work share code, etc.).
This is a fully registered UK company and everything is valid, complete and up to date.
Could someone from the moderation team please escalate this to the Verification Team for a proper review?
We really need clarification, as the current situation seems to be a blocking error in the verification workflow.
Case ID: 11736014132
@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_Udi0JNbTrsmUV @Seller_lZRcl2vvP1C8Q — I would highly appreciate your help.
Thanks in advance.