Hello,
We are a UK seller, Valenor Group Limited trading as OnePointUK, trying to create two new listings for genuine Kenstar alkaline batteries:
• AA batteries – pack of 10
• AAA batteries – pack of 10
The factory packaging holds all 10 batteries and has the Kenstar brand printed directly on it. The batteries are not intended to be sold individually and therefore do not have individual barcodes. We purchased two GS1 UK GTINs, one for each complete 10-pack, and applied the corresponding barcode label to the outside of each retail pack.
We have repeatedly followed the listing and brand-approval process but still cannot complete the listings. We have supplied:
• Real, unedited photographs of each pack from multiple angles
• Images showing the Kenstar name printed on the packaging
• Images showing the complete pack contents and the GS1 barcode label
• Supplier invoice and order evidence
• A letter of authorisation from the supplier/manufacturer confirming our right to sell the Kenstar products
• Product specifications and battery compliance documents
Despite this, the applications enter an Error 5665 / brand-approval loop or are rejected with a generic response that does not identify what evidence is missing. Support cases have been opened for both AA and AAA, but we have not received a clear, actionable explanation. We want to comply fully and are not trying to register Kenstar as our own trademark or relabel the batteries under our own brand.
Could experienced sellers or an Amazon moderator please clarify:
1. Do we need approval for the entire Kenstar brand rather than separate Catalogue Authorisation for each listing?
2. Can a GS1 GTIN owned by our company be assigned to a genuine third-party branded pack of 10 when the individual batteries are not sold separately?
3. Is an applied barcode label acceptable when the brand itself is already permanently printed on the factory packaging? The label is only the GTIN, not the brand marking.
4. Are any specific compliance documents required for non-lithium AA/AAA alkaline batteries beyond the documents already supplied?
5. Can a forum moderator review or escalate our existing support cases if we provide the case IDs?
Has anyone else resolved the same combination of Error 5665, GS1 GTINs and third-party branded battery packs? Any exact steps that worked would be greatly appreciated.
Thank you.