Hello Amazon Community Managers,

@Seller_b2AIUT8dwcS0Z @Seller_VygaQRBv4Ssmh @Seller_xkwDczt8sPSmx @Seller_Udi0JNbTrsmUV @Seller_RSwABJNHpHnEZ

I am hoping an Amazon moderator can assist with a Summer Fridays selling application that appears to be stuck between conflicting guidance from Seller Support and the Selling Applications team.

I have now submitted my application multiple times using a genuine commercial invoice from my UK wholesale supplier for 126 units of Summer Fridays products.

The invoice contains my registered business details, the supplier’s full business/contact details and clearly identifies the Summer Fridays products purchased.

The Selling Applications team has repeatedly rejected the application stating:

“We were not able to verify the supplier information listed on the invoice provided.”

They are now requesting documentation from my supplier’s supplier to establish the upstream supply chain.

I contacted my supplier regarding this. Their Head of International Sales has confirmed in writing that they possess the relevant upstream supply-chain documentation and are willing to provide it directly to Amazon, but they cannot disclose commercially confidential upstream supplier documentation directly to customers.

I then contacted Seller Support for clarification.

Seller Support advised me in writing that, for this application, I only needed my purchase invoice from my supplier showing at least 100 Summer Fridays units and specifically stated that I did not need documentation from my supplier’s supplier.

My invoice shows 126 units.

After explaining that this contradicted the Selling Applications team’s request, Seller Support subsequently confirmed that they are unable to contact the approval team because selling applications are handled by another team.

I followed Seller Support’s guidance and submitted the invoice once more. Unfortunately, the Selling Applications team has again rejected it for the same reason and is again requesting my supplier’s upstream documentation.

I therefore appear to have exhausted the normal support/application routes.

I am not asking for Amazon’s verification requirements to be waived. I am simply requesting assistance getting this case reviewed by the appropriate team so that the conflicting requirements can be clarified and, if necessary, my supplier can cooperate directly with Amazon’s verification process.

My supplier has already confirmed in writing that they are prepared to provide the relevant upstream documentation directly to Amazon if Amazon provides an appropriate route for them to do so.

Could an Amazon Community Manager please review the case history and assist with escalating this to the appropriate Selling Applications team?

Brand: Summer Fridays

ASIN: B0C42HJRBF

Selling Application Case: 13301095722

Seller Support Case: 13328984342

I can provide the original invoice, my supplier’s written confirmation and all supporting documentation privately through the appropriate Amazon channel if required.

I previously created a forum discussion regarding this issue, but unfortunately selected the wrong category. As the original discussion has already received a reply, the forum no longer provides an option for me to delete it, so I have reposted here in the appropriate category.

Thank you for any assistance.