On 28 April, I uploaded a number of kitchen knife products. We are well aware of Amazon UK’s regulations and requirements regarding the sale of kitchen knives: 1. Kitchen knives must be sold via FBA; 2. The “UK_18_KNIFE” tag must be added
We have consistently used the Product spreadsheet file to upload this “UK_18_KNIFE” tag, with a very high success rate; however, we were unable to add the “UK_18_KNIFE” tag to the five products uploaded on 28 April. We have refreshed the status by uploading the spreadsheet file multiple times, but it remains unsuccessful. Furthermore, each time we upload, we receive “Performance notifications” informing us that our products have been suspended.
We have opened numerous support cases and submitted appeals via “Account Health”. However, the Amazon support team has consistently instructed us to upload the spreadsheet to update the “UK_18_KNIFE” tag, which we have done. Unfortunately, this has not been successful. We have also selected the suspended products in “Manage All Inventory” and edited them, consistently selecting “yes” under “Is This Product Subject To Buyer Age Restrictions”. However, the flag still does not appear.
To date, we have uploaded the spreadsheet seven times, edited the listings in the management page five times, received nine performance notifications, and opened eight support cases. The issue remains unresolved.
We urgently hope that the forum moderators can assist us in resolving this matter.
case id : 12489758592