This may be worth treating as a product-detail-page contribution issue, not only a return-cost issue.

Amazon’s product detail page is a shared catalogue page. When multiple sellers sell the same product on one ASIN, Amazon may combine product data from different seller submissions. That means the live main image may not always reflect the product data submitted by one individual seller.

So the important question is:

Did you upload the incorrect main image, or did the live ASIN page change because Amazon displayed product data from another contribution?

If your title, product code, product information, lower images and dispatched item are all correct, but the main image shows a different product, then I would ask Amazon to confirm the source of the displayed main image at the time of purchase.

Suggested wording:

“The item dispatched matches the listing title, product code and product information. The main image currently displayed on the ASIN appears to show a different product and contradicts the product code and other images on the same listing. As Amazon product detail pages may combine product data from multiple seller submissions, please confirm whether the incorrect main image was caused by my seller-submitted product data or by another contribution displayed on the shared ASIN detail page.”

I would open two separate cases:

1. A catalogue correction case asking Amazon to restore the correct main image.

2. A return-cost/reimbursement case asking Amazon to confirm whether the return is being treated as seller dispatch error, buyer preference, or catalogue-detail-page error.

If Amazon cannot confirm that the seller submitted the incorrect image, it seems unfair to automatically treat the seller as responsible for the return cost caused by an inconsistent shared detail page.

I would suggest treating this as more than a normal document resubmission issue.

From what you describe, you have already submitted the Good Standing Certificate, address proof and other requested documents, and they are within the 180-day requirement. You have also ruled out the usual browser/cache/upload problems.

At this stage, it may be worth writing a formal letter to the Managing Director / MD office rather than continuing to open normal support cases.

In the letter, I would include a clear evidence table:

1. Date each document was submitted

2. Document name

3. Issue date of the document

4. Whether it meets the 180-day requirement

5. Case ID / upload route used

6. Amazon’s response received afterwards

The key point I would make is that this appears to be a technical or workflow issue, not necessarily a document-insufficiency issue.

If Amazon says “we need more information” but does not identify which document failed, what requirement was not met, or what specific information is missing, the seller has no practical way to correct the submission. The account becomes trapped in a verification loop.

I have seen other sellers report that MD escalation sometimes resulted in the account being authorised after months of failed normal-case handling. My interpretation is that this may require human/manual review to override or correct whatever system state is blocking the verification.

In your letter, I would not just say “please reactivate my account.” I would ask for four specific things:

What documents were reviewed?

Which documents were accepted?

Which documents, if any, were rejected and why?

If the documents are acceptable, is there a technical/system status preventing the verification from completing?

That makes the issue much clearer for escalation. You are not refusing verification. You are asking Amazon to identify whether this is a genuine missing-document issue or a system loop that requires manual correction.

Dear Amazon Seller Performance Team,

I am writing to formally report suspected coordinated refund abuse activity affecting my product listing and seller account.

Historically, my product's refund rate has remained between approximately 5% and 7%, which is consistent with normal customer behavior for this product category. However, during a recent period, I experienced an unusually high concentration of refunds that differs significantly from my historical performance and normal business activity.

After reviewing the affected orders, I identified several concerning patterns that suggest potential coordinated activity rather than independent customer behavior.

The attached refund report contains 245 refund records and shows numerous buyer accounts placing multiple orders and subsequently requesting refunds within a short timeframe. Several customers appear repeatedly throughout the report, with some accounts refunding five to ten separate orders. Examples include customers such as Adekunke Ademola, Adekunle Ademola, OLUTOLA ADESIYAN, Oluwatosin, and others who appear across multiple refunded orders.

Additionally, I identified instances where multiple buyer accounts used the same delivery address while placing separate orders that were later refunded. This pattern appears inconsistent with normal independent customer purchasing behavior and raises concerns regarding linked buyer accounts.

Based on the evidence available to me, I am concerned that these refunds may be connected to coordinated abusive activity involving linked buyer accounts.

I respectfully request that Amazon:

1. Investigate the attached orders and buyer accounts for potential refund abuse.

2. Review whether the affected buyer accounts are linked through shared delivery addresses or other account relationships.

3. Review the unusually high concentration of refunds associated with these accounts.

4. Determine whether these activities violate Amazon policies regarding abuse of the marketplace.

5. Restore any seller metrics negatively impacted if abusive activity is confirmed.

I understand that Amazon has access to account relationship data that is not available to sellers. Therefore, I respectfully request a thorough investigation of these accounts and transactions.

Thank you for your time and assistance. I appreciate Amazon's efforts to maintain a fair marketplace for both customers and sellers, and I look forward to your response.

Kind regards,

@Seller_dnxnrsZIeTNo3 @Seller_z3k8APxGfbQEK @Seller_CnfW62x6yxvJw@Seller_xkwDczt8sPSmx@Seller_06JS7friV1yzw@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_Udi0JNbTrsmUV @Seller_MjP2XhEPPzQTG

Anyone else had this: I set up a 3 for 2 deal a few days ago. Just checking something and I noticed that my listing said: "Get 2 for the price of 1" I immediately checked the promotion and it was correct for the 3 for 2. But in the middle there's a big banner saying:

"Amazon frequently experiments to optimise our shoppers' experience. These experiments may cause changes in how, whether or if promotions display."

So, basically they're saying Amazon can change anything they like, charge what they want, and I have to deal with it.

I mean, I know Amazon are morally bankrupt, but this is a new low!

Have only recently been moved onto the DD+7 policy but was expecting to be able to disperse my first 3 payments today but still zero funds available.

1) first order was on 5 May, delivered 8 May, expected disbursement 15 May

2) second & third orders were on 6 May, delivered 8 May, expected disbursement 15 May

Is there any obvious reason for the payments not to be showing as available for disbursement for today?