Hi Spencer,

This situation has been ongoing for 3 months now. All of our disbursements are still blocked and it's like banging my head against a brick wall trying to get this resolved.

To date we are still waiting for:

1. the advertising team to refund all VAT that has been erroneously added to invoices and paid by ourselves and reissue these invoices without VAT

2. We are also waiting for a response regarding the refund of VAT on seller fees from last year that Amazon incorrectly charged on our invoices

3. We require urgent confirmation that Amazon are now not adding VAT to invoices, as is required due to Yum Asia being an NETP (not based in any country that Amazon would charge VAT)

4. We require a corrected monthly sales transactions report (VTR) dating from 01/01/2021 onwards to show that Amazon is now responsible for paying this VAT

Amazon are not making this easy - this is your mistake which we are now paying to correct, so the least we expect is timely co-operation from Amazon with the information we require.

Please note that we have not been provided with any e-mail address to contact to resolve any of this, so we are having to send multiple e-mails to different addresses in the hope that someone can help.

We are on the verge of submitting a formal complaint to the FCA regarding Amazon's actions.

Please can you help with this?

I am requesting an escalation for Case ID: 11141523362, which has been in “In Progress” status for quite some time without resolution.

Here are the shipment details for reference:

Shipment ID: FBA15K2MS4GV

Total Units Shipped: 2,000

Delivered To:

Amazon UK Services Ltd - BHX7

Unit 2, Hinckley Park

Avery Way, Hinckley

Leicestershire, LE10 3FF, GB (BHX7)

Carrier: Amazon Freight

Carrier SCAC: AMZX

PRO Number: 1001938164

AMZ Ref ID: 3W3CDSPU

Delivery Date & Time: May 7, 2025, at 4:01 PM BST

The shipment was delivered and checked in by Amazon over 30 days ago, and I have the Proof of Delivery (POD) from Amazon Freight confirming this. Despite this, my shipment remained in “Receiving” status until the shipping plan was closed, after which I was informed that the units were “never received.”

I immediately opened a dispute through the same shipping plan and submitted all the required documentation, including the POD. However, it has now been 15–20 days since I last received any communication from Amazon, and the case status still shows “In Progress.”

This delay is causing significant disruption to my business. I kindly request that this case be urgently escalated so that the investigation can be concluded and my inventory made available for sale.

Thank you for your attention to this matter.

@Seller_Huz6FT08OxHAR

Amazon ha sospeso il mio account perchè chiede di correggere un'informazione fiscale, ossia il mio Numero di iscrizione al Registro delle Imprese, che nel mio caso corrisponde al codice fiscale, essendo io una ditta individuale.

Le prime due volte che è successo sono riuscita a parlare con un operatore, che in pochi minuti ha risolto la cosa, dicendomi che non devo inserire nulla in quel campo in quanto è una "ripetizione". Ho riprovato anche ora ma per andare avanti e salvare i dati devo per forza compilarlo, e il codice fiscale non viene accettato come valido.

A distanza di qualche mese il problema si ripresenta, e stavolta ho parlato in chat (non sono più riuscita ad avere un contatto telefonico) con non so quanti operatori, che hanno trasferito il caso ad un ufficio che non si può contattare, e sono in attesa (credo vana a questo punto) di una risposta. Nel frattempo il mio account è sospeso e non vendo niente da giorni. Sto pensando di chiudere tutto e poi, magari, riprovare a registrarmi.

Qualcuno in questo forum è una dittà individuale e sa come è meglio registrarsi su Amazon in quanto tale, o ha avuto il mio stesso problema? Uno degli operatori mi ha detto che forse è meglio togliere la partita iva e lasciare solo il codice fiscale, non ho capito per quale motivo...

grazie a chi vorrà rispondermi

Sara

Dear @Seller_mIRnuhdx7l5sN

Thanks for the reply. I have just been calculating the charges this year, which have been wiping out our sales and we are paying money back to Amazon.

Unforunately it's not satisfactory to not know what exactly these charges are, so that as a company we are able to mitigate and take action if there are errors on our side with products, or erraneous charges. At the moment we send through Amazon FBA, so that should rule out shipping fee corrections as we do not use Evri.

If these are FBA charges, why do we have a separate charge for 'FBA Fees' on each billing period for a same/similar amount

Period 16/01/2025 - 30/01/2025

-£618.52

30/01/2025 - 13/02/2025

-£339.05

13/02/2025 - 27/02/2025

-£327.35

27/02/25 - 13/03/25

-£358.87

13/03/25 - 27/03/25

-£424.48

27/03/25 - 10/04/25

-£400.41

10/04/25 - 24/04/25

-£291.44

24/04/25 - 08/05/25

-£222.64

08/05/25 - 22/05/25

-£1118.63

——

- £618.52

- £339.05

- £327.35

- £358.87

- £424.48

- £400.41

- £291.44

- £222.64

- £1118.63

£4,101.39 (negative total)

so frustrated with this issue. I have only figured out today after 8 days of no sales whatsoever that o have lost the featured offer on over 90% of my items. I know we have been asked to share ASINS but I have over 150 that I will need to list. Has anyone just listed a few but asked them to look at the whole account and had it resolved? Or @Seller_XUNeUuvrQDpgPis this something you can advise on please?