It is a difficult situation @Seller_6HXPDZ2n6YG3n,

I wish I had more insight in other teams rules and regulations. Often, the reason for a denial is not shared with us.

Regarding the buyer filing an AtoZ claim before contacting the seller, this is something we have escalated and we have partner teams looking into it.

All I can tell you now, feel free to tag me personally for any unresolved AtoZ claim and I will do my best to have it solved.

Regards, Spencer

Hello! @Seller_lncJ33ORWEySW

I am sorry this has been a challenge for you. The response you were given, was it related to an appeal? Is there a case related case to this issue I can take a look at?

Feel free to share the case ID here.

Regards,

Roberto

Hello @Seller_FR0RYjm1PpXls,

My name is Dougal from the Community Manager Team and THANK YOU for surfacing this and providing all the detail and actions you have already taken, this has made it significantly easier for me to escalate (which I have done).

Knowing that was not the output you wanted on this post, I did still want contribute to fixing incorrect information that is currently live.

Your "How I reported it so far," section was the correct process. Specifically, reporting abuse of a Detail Page that was changed to represent a different product is the best current process. This process is currently being reviewed and improved worldwide to more completely address situations just like you posted about here.

I am directly working with those teams, but cannot share anything publicly just yet. For the time being so that we can address these types of incorrect brand name changes, we are asking that if after reporting abuse of Amazon Policy, that you post in the forums just as you have so that I can add this use case to the ongoing review/improvement initiatives.

I will provide an update on the specific ASIN brand name escalation I submitted as soon as I have one. In the interim, can you please provide the Complaint ID for reporting the brand name change, this will be the easiest way to add this experience to the ongoing project.

Feel free to let me know if you have any other questions.

Best, Dougal

@Seller_fjZZH9QFa8QGk Hello there and thank you for posting to the forums!

Can you please provide the most recent Seller Support Case ID you are referencing in this post? I'd be happy to take a look for you when we have those case details!

Feel free to reply back to this thread when you have that Case ID handy.

Thank you!

NR_Amazon

Hello @Seller_EmLBNAbjzw8t3,

I see you already have an active thread about this issue here:【 Legal Statement 】 Apply for automatic abandonment of inventory and data clearance to close the account

To keep discussions organized, please don't create duplicate threads. I'll close this one, but feel free to continue the conversation in your original post if you have any updates.

Thanks, Ezra