Hi,

My account was deactivated due to an alleged intellectual property violation, and I was not given any prior notice before the deactivation. There was one ASIN from Amazon's perspective that supposedly violated their policy, but I do not recall intentionally violating any Amazon policies. If I made a mistake, it was unintentional.

Despite submitting over 20 reviews, my account remains deactivated. I am very disappointed with Amazon's policy in this case. If I am unaware of a violation, I believe I should be given an opportunity to correct it rather than facing immediate deactivation.

I feel this approach is quite harsh and unfair. I would appreciate any guidance or assistance in resolving this issue.

i just don't know what to do - we sent a order out which we received all accordingly to standard procedure order sent out next day by the dispatch date and delivered to the customer - only for us to receive a message from customer 3-4 days after saying the item needs to be delivered at there new address - we explained item has been sent out days ago and to the address which is on the order invoice - but they were not having any of it as they did not have access to the old address - only to notice they opened a claim and it got granted - how is this possible - the chat and proof of delivery the address on the order sheet everything provided to the customer in black and white but clearly amazon never bothered going through the chat messages and the proof - i dont have option to appeal or nothing i think i have had enough maybe its time to close the business

Hi,

I need urgent from seniors.

I only have UK marketplace seller account and never ever made seller account in other marketplace.

However I got warnings on my UK account for tax information and update charged method for other countries ( US, Canada, Australia, Japan).

I connected to seller support, initially they guided me to contact those marketplaces support team . when I told them I did not have any account with those marketplace then they told me just ignored them.

I ignored them, now I got an email from Amazon.com for reverification of my account till 16th June otherwise my account would be deactivated. I contacted to UK SS and they told me those countries have connected to my UK account and some of my listing are also active there. SS help me to put those countries on holiday mode so no one can see yours listing then you would not get any warnings and guided me to contact to each country support team and tell them issue.

I contacted to US support team by chat because this was only option there but she insisted me for reverification of Amazon.com and provide tax documents and update payments methods as well. I told her I only have UK account and all documents are for UK marketplace but she insisted me for reverification of amazon.com and then close account for all connected countries.

She even told me if yours US account would be deactivated which I never ever make yours UK account would me effected.

Then she closed chat without my notice.

what should I do ? Those warnings are seriously effecting my UK account.

I wondered how those marketplace have been connected to my account and how I can disconnect them.

Please help me to resolve issue.

Thanks

Hello fellow sellers (and Amazon mods),

I'm writing here out of sheer frustration — and in the hope that someone with the right internal visibility might take notice of this long-running and unresolved issue affecting my FBA account.

On March 30, 2025, Amazon initiated a wide-reaching "authenticity" investigation on my account, flagging over 200 ASINs. Many of these ASINs were marked with "N/A" quantity, meaning I never even sold or stocked them. This was an automated sweep triggered while my account was under review for a single ASIN complaint.

Since then:

My account has been fully reinstated through mediation.

I provided full documentation for all products I had in stock.

The Inventory Appeals team released the physical stock that was held.

Yet — months later, every time I try to restock ANY ASIN from that March 30 list, it gets auto-flagged and held in FC Processing indefinitely.

I’ve contacted Seller Support countless times. I’ve opened multiple cases. I’ve sent three separate emails to inventory-appeals@amazon.co.uk — with no reply. Support keeps telling me to “appeal the ASIN,” but I can’t submit documentation for inventory I never sold in the first place.

This is not an authenticity violation. It’s a residual flag issue caused by an investigation that was never properly closed in Amazon’s backend.

Case ID: 11124005882

All I want is for someone in Policy Enforcement or Product Compliance to review the issue and confirm:

The March 30 investigation is closed

Any remaining backend flags on affected ASINs are removed

I can safely restock my catalogue without triggering indefinite FC holds

This has been going on far too long. It’s damaging my business, tying up my cash flow, and wasting hours of support time. If anyone from the Amazon team monitoring these forums can help escalate or advise on a better route — I’d be extremely grateful.

Best regards

@Seller_fgtTzyHQfOM1x hi i need help as i cna see you help somebody with same problem i send invocies of supplier and i notice after check status and had no email from amazon saying We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

i need help what i have miss as i had no email