It is a total nightmare - we finally got through to account health. They said we do not actually have to upload further documents as I am the only director. But btw they are now withholding funds (even though during verification it states this would not happen). I sent an email to md @ amazon and got a reply they said upload a blank document. Even though they said this is a glitch and I do not need to update anything. I emailed back to ask why they do not just verify as they know I do not need to send more docs. They are not even interested in our 2 addresses being separate (they are both in the Uk). Its just a verification process by simply updating our account details stating that our registered office address differs from trading address. You could not make this up - they are totally incompetent. Waiting for a reply - lets face it when we send a blank doc (as advised) we will get knocked back. The escalations team is to quite literally update our details with a blank doc as evidence of a government statue doc. This is madness. Our advice is do not engage with the process. We also have an account deactivation notice on our account as a 'critical event has occurred' Our account is to be deactivated in June if we do not provide details - which is a blank piece of paper....

All of which account health says will not happen etc. It'll get sorted but typical Amazon tactics which they say is to 'help us deal with this in a timely manner'

LOL

They have had business/company registration cert, council tax bill & most recent company bank statement thus far and passport. No actual interest in where the business trades from even though its listed within our account as the return address for goods purchased - which was the reason for updating our account info - utter nonsense!!!

This looks less like a simple failure to provide documents, and more like a case stuck in a document-rule loop.

The seller appears to be providing the genuine original invoice and matching bank statement for the items in question, but Amazon is rejecting the invoice because it is older than 365 days before 10/05/2024. If the inventory was actually purchased in March 2023, that creates an obvious contradiction: the seller cannot produce a newer historical invoice for stock that was bought earlier.

So the key issue may not be whether documents exist, but what type of proof Amazon is actually asking for. There is a big difference between:

proof of the original inventory tied to the violation, and

proof of current sourcing dated within the last 365 days

At the moment, the wording seems to blur those together. That is why the seller is stuck replying to something that may be impossible as written.

The most useful evidence here is the exact wording of the request, the March 2023 supplier invoice, the matching bank transaction, and any notice that identifies the affected ASINs and violation date. That would help show whether this is an age-of-invoice rejection, or whether Amazon is really asking for a newer supply-chain document instead.

For moderators, the key question is whether the review team wants original purchase evidence for the historical inventory involved, or current sourcing evidence within 365 days. Without that distinction, the seller cannot realistically provide the “correct” document set.

From the outside, this does not look like a seller refusing to comply. It looks more like the document requirement itself has become internally inconsistent.

usual response, my ads are no longer working for 3, nearly 4 weeks, I notice EU products, however, are not having a problem

Apologies for starting another thread on this subject.

As usual with Amazon I am completely annoyed and baffled.

As some sellers may know I have recently posted about the lack of sales over a 30+ day period. This lack of sales should have made it easy to follow the workings of dd+7

DD+7 appeared to kick in for me at the time my sales stopped at the beginning of March. At that time I had just £3.50 in my account. I still had not been paid the £3.50 when I suddenly had a flurry of sales in April. I still have not been paid anything. A few days ago I checked the payments page and i think what happed was that my £3.50 was taken by Anazon's fees on the new sales (naturally Amazon are first in line!!). I was now left with a debit balance which Amazon threatened to collect at the end of the payment period. Nothing has actually been taken from my bank account. I then sold a few more books. By now another payment period has passed - still no payment to me. I checked the amazon payment page and there are all sorts of number on it. No doubt an accountant would be able to follow it but I am not an accountant! Amazon make it so complicated for people like me !

The one thing I could just about understand is that I now have about £50 in deferred payments and that on 17 April amazon will be taking £1.90 from my bank account. When I might get paid anything is anyone's guess.

As I am typing this I notice there is no category covering "Payments to sellers" !!!! so I've put my post in "fulfill orders"