I have been trying for several months to contact Seller Support but the automated help system continually misclassifies my issue.

My account is a UK Individual seller account, but it appears to have been enrolled into multiple international marketplaces. I only wish to sell on Amazon.co.uk.

Every time I create a support request, the AI routes me to "Selling plan update" and will not allow me to submit a case or speak to a human.

I am not asking to change my selling plan. I simply need the additional marketplace registrations removed and my account restored to UK-only operation.

Can an Amazon moderator please escalate this to the appropriate team or advise how I can reach a human representative?

Bonjour, moi il m est arrivé la même chose pour 1 commande , expédiée dans l heure suivant la commande , une fois reçu, le client l annule ..... remboursement pour lui et perte du produit pour moi . Et une deuxième fois aujourd'hui, 1 cliente dit ne pas avoir reçu sa commande, je lui prouve que cela a été déposé dans sa boîte aux lettre par la poste , attestation de la poste à l appui . La cliente présente un numéro de colis colissimo alors que j ai fais un envoi en lettre suivie . Elle dit avoir reçu 1 produits sur les 2 commandés alors qu elle à commandé uniquement 1 produit , facture faisant foi . Et bien Amazon l as remboursé et moi j ai encore perdu un produit ..... je pense me retirer d Amazon au vue de ce manque de considération et de la perte occasionné.

Bon courage à vous.

Could we please get some moderator input on whether this is still being investigated, and if there is any hope of a fix soon? It has been over a month since I received any update from Support, and I have just verified that the bug is still present.

@Seller_ZyGdB49sb7An4 @Seller_dZVEYEJfuTab1 @Seller_NsKjQqJ8b47IS @Seller_WIFV02H2XUFgS@Seller_zukQNO61PzGck @Seller_seuhA2HFFSUGv @Seller_RSwABJNHpHnEZ @Seller_WD80mtpYHjvBN

My cases are 12360210112 (Transferred), and 12441863012 (Work in progress)

To reiterate; the problem is that since the week beginning 06/04/2026, the 'Delivery availability' settings at the bottom of the 'Order Fulfillment Settings' page (https://sellercentral.amazon.co.uk/sbr/order-fulfillment/) have stopped affecting Shipping Settings Automation calculations (for SFP and non-SFP deliveries alike) when Royal Mail is the carrier selected in the shipping template, and the SSA system is not smart enough to vary weekend availability by destination.

Since Royal Mail has many Sunday delivery exceptions, such as the whole of Northern Ireland, this is leading to customers receiving incorrect delivery estimates. While it would be nice if the SSA system were smarter, the 'Delivery availability' override to disable Saturday/Sunday delivery for all orders within an individual service (Standard Delivery, Rush Delivery, etc) is a simpler solution which used to work until recently, and should still be available for other purposes even if SSA were improved.

This issue is affecting even non-Prime, Standard Delivery orders, so it is unrelated to the Seller Fulfilled Prime obligation for Monday through Sunday or Sunday through Monday deliveries.

This does not appear to be the result of any change in or adherence to policy - it is just a bug which needs to be fixed.

Hi,

I am in exactly the same situation - UK based FBM only seller, never used FBA Europe, but being asked to supply an italian VAT number.

I've spent two months and a similar number of cases trying to get this resolved but with no success so far - always ending up with the useless "apply for an exemption" message. None of my emails or cases have addressed the issues I have raised or the evidence I have supplied. All the Amazon assistants I've spoken with agree that I shouldn't need a VAT number for Italy, including the Amazon AI assistant!.

@Seller_Udi0JNbTrsmUV please can you escalate my problem in a similar way, because I have spent hours and hours trying to resolve this annoying problem.

It appears that many sellers are experiencing issues with delivery options on Amazon. A significant number of sellers have reported having their Premium Shipping options removed, and in our case, this has been unavailable since December 2025. We have 100% valid tracking over 95% on time delivery rate.

Despite submitting multiple appeals, we have received no response or meaningful feedback. Unfortunately, the increasing reliance on AI-driven processes seems to be creating more problems than it solves in some areas.

Many long-standing sellers are becoming increasingly frustrated and are beginning to question the long-term viability of selling on Amazon if these issues continue unresolved.