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Seller_MPmOAeSJ0Rmck
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Results for "❱☆브이아이피.COM☆❱⑄https://www.noear.co.kr/bbs/photo⑄፲UFC 실시간 무료 중계 사이트፲∫메이저리그(MLB) 실시간 중계 사이트∫「EPL 축구 중계 사이트 추천「"

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Seller_MPmOAeSJ0Rmck
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Hi, I have a case which a clear thief has ordered a large quantity of items, they have been tracked with a clear photo of them and their house recieving it. They have then sent a message claiming they have not received the item and on the same day created another large order with a slightly different address. I have over the last two weeks made six attempts to contact them for clarification (via Amazon message, text and voicemail) all of which have been ignored. How do I instruct Amazon not to be complicit in this attempted theft by refunding them (I have already cancelled their latest order on the grounds of undeliverable address, will this count against my customer service stats)? If anyone from Amazon sees this the Order ID which they falsely claim not to have received is 026-2976756-3371508. We have to stop these crooks undermining the Amazon business model. Thanks

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Seller_6MDVPucA74DCK
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Product Listing Violation From Another Seller?
by Seller_6MDVPucA74DCK

Hello.

Another FBA seller is supplying a different version (UPC/EAN, model no. & language) of a product than described in the the listing. I understand is against this policy Matching product offerings inaccurately https://sellercentral.amazon.co.uk/help/hub/reference/G200386250

I have verified this with a test order.

I sell the correct product under this listing. The other seller appears to be undercutting me with the wrong item, which they also sell in addition under the correct ASIN.

I reported the violation but got the following message:

"Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported Bxxxxxxx for the violation type selected."

Help appreciated.

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Seller_AUuRYDOSEgTRP
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Order 205-1729008-9231501

Dear Amazon Support Team, @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR

I hope this message finds you well. I am writing to formally request to escalate a delivery dispute related Order 205-1729008-9231501.The order in question was shipped via ParcelForce on June 10th, 2025, and the tracking information confirms that it was delivered on June 11th, 2025, at 13:17 to Mr. E. Heath The proof of delivery indicates that a male received the package. However, the customer has claimed that the item was not received. In response, I provided the customer with the proof of delivery and reached out to ParcelForce for further investigation.This morning, ParcelForce confirmed via email which has been shared with Mr. Elliott that their driver returned to the delivery location and took a photograph of the correct door, which corresponds with the proof of delivery. They have verified through GPS tracking and the revisit that the package was indeed delivered correctly.Furthermore, I learned from ParcelForce that they attempted to contact the buyer, who was uncooperative and acted suspiciously, even ignoring requests for his full name. Given these concerning circumstances, I strongly suspect that the buyer may be attempting to deceive us.I kindly request that Amazon conduct a thorough investigation into this matter, particularly regarding the buyer's account activity. I have attached the photo taken by the driver today, which confirms delivery to the correct address.I am struggling to understand how a refund could be issued to the customer when there is substantial evidence supporting the delivery. I appreciate your attention to this matter and trust that a fair decision will be made.Thank you for your assistance.Best regards

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Seller_FR0RYjm1PpXls
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I am posting here because the normal Abuse Report process is broken in this case, and Seller Support is sending me in circles. I know this is the Seller Forum and not an official abuse queue, but I am hoping a Moderator or Community Manager can help escalate this to the correct team.

ASIN: B00CI6CRO6

What has happened:

This ASIN was originally created for a felt tape under the generic/generic-style brand Direct Products.

The listing built up a large number of authentic reviews for that product.

A seller has now changed the brand name on the listing to WITPOCE, without creating a new ASIN.

The listing still contains the original images, description, and customer reviews — but now displays a different brand and seller.

The seller is effectively misleading customers, profiting from reviews they did not earn, and has gated other sellers out of the listing.

How I reported it so far:

  • Submitted a report via the Abuse Submission form → “The Product Detail Page was changed to represent a different product”
  • Opened multiple cases with Seller Support
  • Seller Support acknowledged the hijack, but then repeatedly asked me to submit packaging photos or brand proof — which does not apply because I am not requesting a brand update
  • I even received an irrelevant reply from the Feedback Removal team — proving my report is being misrouted internally

Clarification — What I am asking for:

I am not requesting that Amazon process a brand change for me. I am not claiming ownership of the “Direct Products” brand.

I am reporting that a fraudulent brand change was performed by another seller, who is now abusing the original ASIN:

  • The new listing misrepresents the product to customers.
  • The seller is profiting from reviews built by the original product.
  • Other sellers have been locked out of the listing.
  • Amazon Policy being violated:

Product Detail Page Rules → https://sellercentral-europe.amazon.com/help/hub/reference/G200390640

ASIN integrity and Review authenticity policies

Why I am posting here:

The official Abuse Submission and Support case processes are clearly not working in this instance.

Cases are being misrouted and closed without appropriate escalation.

I am now asking for this to be reviewed by the:

Catalog Abuse Team

Product Integrity Team

I would also appreciate visibility from an @Amazon Moderator or Community Manager to help this reach the right team.

If this type of abuse is allowed to persist, it sets a dangerous precedent where any seller can:

  • Hijack an ASIN
  • Change the brand
  • Inherit reviews they did not earn
  • Lock out competition
  • This is highly damaging to customer trust and marketplace fairness.

@Amazon Moderator

@Seller_z3k8APxGfbQEK @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_j9Bd91CW3ZVpr

Thank you to any Moderator or Community Manager who can help escalate this to the correct team.

I want to see this resolved not just for this ASIN, but to help prevent this type of abuse from becoming normal on Amazon.

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Seller_5GA7vs0x9BXzY
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Hello everyone,

My Amazon seller account has been deactivated due to identity verification issues. I submitted the required documents (including government-issued ID and bank statement), but my account still remains deactivated. I haven’t received clear feedback on what went wrong, and each time I try to appeal, I either get a generic response or no response at all.

Here are some additional details:

Marketplace: [United kingdom, e.g.,Amazon.co.uk]

Type of documents submitted: [e.g., Passport, bank statement, utility bill]

Status: Suspension email received on [Hello,

Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why is this happening?

We took this action because the business documentation that you submitted could not be verified because the document does not match our requirements. For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information":

https://sellercentral.amazon.co.uk/help/hub/reference/G201200780

How does this impact my account access and account funds?

-- While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

-- If you have funds in your account, you can request them after A-to-z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

What should I do if I have items stored in an Amazon fulfilment center?

You have 30 days from the time we first informed you that your account failed verification, to create a removal order if you have any items stored in any Amazon fulfilment center. To view your inventory, go to Seller Central:

https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html

You can choose to dispose of this inventory or have it returned to you. If you do not create a removal order within 30 days, we will dispose off your inventory and you will be debited the standard removal fees.

Has there been an error?

If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.

We're here to help

Within the next 40 days, you can use the links provided for more information, as needed.

For information on your inventory, including any disposal of inventory, creating a removal order, or related standard removal fees, you can contact us at any time:

https://sellercentral-europe.amazon.com/help/hub/support

For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information":

https://sellercentral.amazon.co.uk/help/hub/reference/G201200780

Appeals submitted: [many times]

I’m a legitimate seller and really eager to resolve this issue and get back to selling. Has anyone else experienced this, and what worked for you? Any advice or escalation paths would be greatly appreciated.

Thank you in advance for your support.

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Seller_gOzZ4ehojzaW0
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Hi Spencer.

Unfortunately I have not been able to fix my issues.

(Listings having branded and trademark bulletpoints appearing that I did not insert, then I getting blamed for them)

No team has reached out to me.

Here is ONE example listing, there is many more... bullet points mentioning completely random brands and trademarks that I get violations on. I did not add these.

https://www.amazon.co.uk/dp/B07D5LDG8X

Sure I can check my thousands of listings and try to edit them out, spend hours and hours, but still the core issue or how and why these keep appearing is not solved.

Any help is very much appreciated.

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Seller_Oi0xOI0sbjspG
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Amazon send me link, but it does not work!!!!

@We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.co.uk/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request.@

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Seller_KslUFF6bU727b
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just an update I just passed kyc on Amazon .com no problem, yet no one in uk can help me or at least tell me what’s going on …so frustrating . Do I create a new account?

@Seller_ZyGdB49sb7An4 @Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP 

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Seller_1fj4AotUlRWVZ
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In a nutshell-

We have been selling on SC for years now. Recently asked to re-verify business information to continue selling. We complete all the requested info (Beneficiary owners, proof of address, HMRC statement etc). When we submit, the page refreshes and just shows the info we submitted with no actions points. Then we get this email-

"Hello,

We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification.

Why have I received this message?

In accordance with regulations, you must complete an account verification process.

What do I need to do?

Please go to the Identity Information page to provide the required information or documents: https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard "

When we click the link, it just takes us back to the same page, asking us to save the same info all over again, and the cycle continues. Account has been temporarily de-activated. Amazon Support have been ZERO help in all this and in the meantime we will still be charged storage for goods we can't sell through no fault of our own.

HELP!!!

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Seller_s9KNnxjDTYNS4
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False A-Z resulting in ODR and refund
by Seller_s9KNnxjDTYNS4

Hi @Seller_mIRnuhdx7l5sN

As mentioned, the shipping times were set out by Amazon, not us.

We used shipping setting automation. Details here:

https://sellercentral.amazon.co.uk/help/hub/reference/G8WRJF2N5B787XKQ

How am I being penalised for a shipping timeframe that Amazon provided to the customer??

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