@Raj_Amazon

Hello Raj,

Thank you for your reply. Unfortunately, the response does not address the core issue and the investigation appears to be incomplete.

1. I am not seeking an exemption because there is no Italian VAT obligation.

I have never enabled storage in Italy at any time. The VAT team has already acknowledged that the most recent “enablement” was likely system‑generated. I maintain that the earlier timestamps (in 2016 and 2019) were also system‑generated.

I did not enable storage in Italy, and I have never used EU FBA, EFN, or Pan‑EU. All my sales show and prove this beyond question.

2. The Account Health banner is not something I can ignore.

The banner implies non‑compliance with VAT law and Amazon policy. This is incorrect and must be removed.

Leaving an inaccurate compliance alert on the account is not an acceptable resolution. I have never wanted, needed or used Italian storage. If there has never been any Italian or European storage, there is no basis for a permanent VAT requirement banner.

3. The timeline issue has not been addressed.

If storage had genuinely been enabled in 2016, 2019, or 2021, the Italian VAT requirement would have appeared at those times.

It did not. The requirement appeared suddenly in April 2026, which clearly indicates a system fault.

Please explain why an Italian VAT requirement did not appear in 2016, 2019, or 2021 if those timestamps were genuine.

This inconsistency is central to the issue and has not been addressed.

4. This is a known system issue affecting multiple sellers.

There are now numerous sellers reporting the identical problem on the Amazon forums, all receiving the same incorrect “exemption” responses.

Given the above, I am requesting that this case be escalated to a senior specialist with the authority to:

review the backend FBA storage logs

confirm the system‑generated nature of the timestamps

remove the incorrect Italian VAT requirement

remove the incorrect Account Health banner

This issue cannot be resolved through the exemption process because there is no VAT obligation to exempt.

Thank you,

Martin

So I've been selling on Amazon for over 12 years....99.999999% of my orders are FBA, read on....

I had a couple of customer returns...so I listed one of them as FBM.

The item sold, I took it to the Post Office the next working day, handed over the package & thought no more of it.

about 5 days later I got a message from the Customer "I have a Royal Mail Card here...asking for £5 for the postage deficit"

Odd, because I sent via Evri...I checked the Evri tracking & the last update was "You parcel has been dropped off" - in other words, no updates since I dropped it off at the Post Office.

then the penny dropped...someone at the Post Office has placed my Evri parcel into a Royal Mail Bag ...when this happens, rather than send the package back to where it came from, the Royal Mail actually attempt to deliver it - but apply a £5 charge.

I instantly sent a replacement package to the customer (using Royal Mail this time) & upgraded the postage to 24hr delivery - the customer received the replacement without issue (he was fine about everything)

This morning, I logged onto the mobile seller central App...to see an Orange Banner "Your account is at risk of deactivation"

My heart stopped.

Because I have no FBM order history...and because this one order that was sent FBM didn't go smoothly (through no fault of my own), my order defect rate is now woeful! And that's what the warning related to.

Feedback to Amazon - never (& I mean NEVER) send out an "Your account is at risk of deactivation" when what you really mean is "your account is at risk of having FBM Order fulfilment disabled"

I don't know how you guys cope wit the stress of FBM.

So you are saying that Amazon deliberately expects/demands the seller to make a loss as it is very aware that the fulfilment fees are more than the sale price.

Amazon thinks it is reasonable for it's sellers to sell at a loss just so Amazon can make money but not the seller?

If Amazon took shipping charges into account, how is it that Amazon's shipping credit has not changed in over 8 years and is still at something like £2.75 when all couriers are increasing their prices annually and currently Royal Mail standard parcel prices to the public are over £5.

Amazon's international shipping credit is even worse and unrealistic.

Please show the forum where you can purchase shipping at any level at the same price as Amazon's shipping credit so we can switch to this courier.

It certainly will not be Amazon logistics !!

Seller_YeWcEeTwlVO93

Amazon does take shipping charges into account.

Hi all,

We have a 1-star review on our listing that is clearly fraudulent. The customer purchased, left the review the same day, and the order was cancelled - the product was never shipped, never delivered, and they were never charged.

This is a direct violation of Amazon's own guidelines: "Reviews should be based on actual experience with the product."

We have:

- Reported the review via the Report button

- Raised 5 cases with Seller Support

- Emailed Amazon community help

Every response has been generic. The case was even closed without resolution.

Has anyone actually succeeded in getting a review like this removed? What worked? Any help appreciated.

I was using tide for payouts for nearly a year until around 4-5 months ago it stopped working and I’ve been on their case for months now to get it fixed and still no luck. Does ANYBODY have any resolutions at all. I’m begging you.

I should add I have cancelled my old card received a new one and updated all the card info correctly. I have done this for 3 different Tide cards now.