Order ID: # 205-0055099-3093176

Had a to z granted in the favour of the buyer .

buyer swaps a vacuum worth £450 with a complete different model vacuum with all the serial numbers removed.

have been selling on amazon for 14yrs and so see these kind of buyers.

but i am failing to understand how can amazon side the buyer .

have appealed 3 days ago but no decision

Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.

But if I open SAFET, they state that the package was lost while being sent.

Therefore, I have to pay it back and there is no compensation.

But tell me to complain to the Royal Mail for compensation.

The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.

The customer who did not return the goods was not interested in helping.

Again, there is an unfair Amazon approach.

Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.

But Amazon doesn't care about the truth

Please can a mod look at the following order numbers

203-3781824-1520356

026-5900091-6210767

I started using buy shipping as I understood that if buy shipping is used then a-z claims will not affect ODR metric score.

I reached out to seller support but they told me they weren't aware of the buy shipping health protection.

Thanks.

Missing August FBA invoice, opened case for 2 weeks, and still not solved. What should I do? Need to file VAT.

hi,

If selling via my own branded and manufactured products through FBA only in the UK store (as a UK Ltd). Does a product need to have a EU Responsible person / authorised representative (AR)?

If selling via FBA the product is available for sale in Northern Ireland so potentially all FBA items sold on amazon.co.uk will need a EU representative - even if not directly offered into the EU.

This is from the Amazon GPSR policy: "The GPSR will not apply in Great Britain (England, Scotland and Wales). It will, however, apply in Northern Ireland, under the Northern Ireland Protocol."

Therefore do all products sold on Amazon UK via FBA need a EU AR?

Thanks!

Have you had it confirmed with support? I have opt out from having my uk store listings to be moved and translated into eu stores, have all other marketrplaces switched into holiday mode. But still having FBA products that obviously may be sent to NI. It's all so confusing

Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.

Spencer

Hi @Seller_XUNeUuvrQDpgP,

Thanks a lot. I got all my buy boxes back. Appreciate your help !

Would anyone have a solution?

I have a product in the UK with 3 variations, yet the same products in the EU are all stand alone listings.

What I would like is for the EU listings to be varaiations as well, is there any risk to sales in the EU if I just create a variation listing from the three asin's?

Most of my products are set to 2 days lead time to despatch (as are all handmade)

Automated handling time came on yesterday as expected so I switched it straight off

Despite that, the system is treating most of my orders and "next day despatch"

Anyone else suffering frm this?