@Seller_hzIJKXzwjDVso @Seller_8hQgfj6OVZYse @Seller_xkwDczt8sPSmx @Seller_lmwzklfLOK2Ob @Seller_l7Jtck9jxnEA0 @Seller_XUNeUuvrQDpgP @Seller_VygaQRBv4Ssmh @Seller_OOVUXZLmb2UEH @Seller_mIRnuhdx7l5sN @Seller_mb0h6u450arka @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_j9Bd91CW3ZVpr @Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_hnDMgUKxMh1V4 @Seller_Udi0JNbTrsmUV @Seller_XUNeUuvrQDpgP@Seller_dnxnrsZIeTNo3
Hi Xander
I receive this below response from Amazon
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Hello from Amazon Selling Partner Support,
Thank you for your continued patience regarding removal order uQrJbWwms2 and the disposal of your inventory associated with FNSKU X0027WMNJN (ASINs B0DT4X1TJR and B0DT4ZHQ71). We understand this matter involves stock valued at over 7,000 GBP and has caused significant concern for your business over the past several weeks. We sincerely appreciate the detailed information you have provided throughout this case, and we want to address each of the points raised in your most recent message directly.
We have reviewed the detailed information you provided, including your shipment references FBA15L67106L (closed January 6, 2026) and FBA15L8W695R (closed April 7, 2026), as well as the screenshot of your Automated Fulfillable Settings showing Disabled. We have completed a thorough review and are writing to provide you with a definitive response.
Regarding the order source label in your Inventory Removal Report: We understand that your Seller Central Removal Order Detail page records the order source as "Amazon-initiated Automated Aged fulfillable Removal System." We want to clarify that this label is a system-generated description used in seller-facing reports. The internal classification of this removal order is MAR_ONETIME_REMOVAL, which is a mandatory capacity management action. These orders are created through an internal tool to address fulfillment center capacity constraints based on inputs from regional operations. The seller-facing report label does not change the nature or classification of the removal order. We acknowledge that the difference between the report label and the explanation provided in our previous response may have caused confusion, and we appreciate you bringing this to our attention.
Regarding your request to halt the remaining 706 units: Because this removal order was created as a mandatory capacity management action, it cannot be cancelled by sellers or by our support teams. We are not able to place a hold on or halt the processing of the remaining units under this order.
Regarding the 365-day threshold: We understand your inventory was shipped in January and April 2026, well within the 365-day period. The 365-day threshold referenced in the notification you received applies specifically to the aged inventory surcharge policy. Mandatory capacity removal orders operate under a separate process and can be triggered based on fulfillment center capacity needs, independent of how long the inventory has been stored.
Regarding your Automated Fulfillable Settings showing as Disabled: There are two separate settings involved. The Automated Fulfillable Settings toggle you referenced is distinct from the Auto Removal Setting History. The Auto Removal Setting History records the disposition that the system references when a mandatory removal is triggered. Our records show that your Auto Removal Setting History for the UK store was configured with a Destroy disposition. This was first set on November 8, 2024, and last updated on July 2, 2025. At the time this removal order was created on August 26, 2026, Destroy remained the active disposition. When a mandatory removal is triggered, the system references this configured disposition. The Disabled status on the Automated Fulfillable Settings does not prevent mandatory removals from being created. It also does not override the disposition recorded in the Auto Removal Setting History.
Regarding your reference to a legacy setting: We understand your concern that a setting configured over a year ago was used to determine the disposition. The Auto Removal Setting History retains the most recent configured disposition until it is actively changed by the account holder. Because the Destroy disposition was not updated to Return before the removal order was created, the system applied the Destroy disposition that was on record.
Regarding your concern about notification and grace period: Mandatory capacity removal orders are system-generated based on fulfillment center capacity needs. These orders reference the most recent configured disposition in the Auto Removal Setting History at the time of creation. The process for mandatory capacity removals does not include a pre-removal notification or grace period for sellers to select a different disposition. We understand this is not the experience you expected, and we recognize the impact this has had on your business.
Regarding your request for reimbursement of the 151 disposed units: The disposal was carried out in line with the Destroy disposition recorded in your account at the time. The disposed units are not eligible for reimbursement under our policy.
Regarding the disposal fees of approximately 2,300 GBP charged to your account: The disposal fees associated with this removal order are also not eligible for reimbursement under our policy.
Regarding your request for escalation: This case has been thoroughly reviewed by our specialist team, including a full investigation of your removal order details, your account settings history, and the applicable policies. The determination provided above is final.
To help prevent this from happening in the future, we recommend updating your Auto Removal Setting History to select Return as the disposition.
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My question is how Amazon can take two year old settings and destroy my inventory. Please guide me what I do in this situation.
