I am experiencing the exact same issue :-( Seller support say there is no issue their end. Something must have changed that day as my ad spend went down from around £50 per day to £4.01 on the 4th December and £0.03 yesterday with no changes made my end.

Seriously slow sales for day, in fact down completely. Product page showing THURSDAY for FBA / Prime, its now SAT 11am!

Seasonal stock, usually this time of year we've sold 50% of inventory, at 30% right now - seriously stressed!!

On top of that just been billed £4000 for storage fees as we sent the stock early end of Sep to avoid FC issues & we are into 600-800 a day on ads!!!

@Seller_gAhPNiLrkfTcr @Seller_DNQGSsdC7DccM please help !

Order ID: 404-5988289-8331550

For the past 3 days I’ve had a nightmare with the worst type of customer you can get, they’re clearly trying to scam me!

They made a large order of 12 jams which totalled over 100€ I sent the package in time and the estimated delivery date was 27/11, the delivery company attempted delivery on 25/11 at 13:06 however the customer was not available for the delivery and the order was taken to a parcelshop which is normal procedure. The customer then contacted me saying no attempt was made. They refuse to collect their package and are behaving like they’ve never heard of anything so preposterous in their life. Instead they just keep demanding a refund. If I refund the order they will just go and collect the package, it’s so obvious. I have communicated the location to the customer numerous times but they just keep sending a message saying refund as a response.

I told the customer that if I refund I will deduct the postage and 50% as a restocking fee (I would not normally do this but in this scenario I know they are trying to con the system) and they still refuse to collect and just respond with refund. I would be happy to refund them however I am not happy to do this while the package is available to be collected. I am now caught in a catch 22 situation, if I refund I know they will collect the package. If I don’t refund they will open a claim and Amazon are more than likely to grant it. If I give the reduced refund they will probably still open a claim and get the balance refunded as well.

Amazon really needs to stop these scammers or at least protect sellers in this situation, this is so unfair, I am a UK based seller and sending to France or any EU destination is complicated and expensive, I did a good job and the package was delivered to the parcelshop before the scheduled date but now I can still be penalised for no reason.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

I'm curious to know if anyone else is experiencing a big drop in traffic this Q4 so far?

We're spending more on PPC, pricing is as competitive as we can be, but established listings that are traditionally good sellers this time of year are over 50% down on traffic (conversion rates roughly the same). It's proving difficult to pinpoint why there is such a difference?

Thank you for your input.

As far as we are aware we are acting within Amazons marketplace returns policies, and always have.

Seller_IQo80d99W2DzP

just say Amazon Terms only offer a pre-paid return postage label

Amazon don't always offer automated return parcels for large appliances which is more often than not the case in the category of goods we sell in, in this case, the appliances dimensions were within Amazons limits, and the return label was offered by Amazon with Evri. We however, don't use Evri, and if we are to book in a collection with a courier service we would use one that we are familiar with, as they are a) much quicker, and b) result in a much lower damage on delivery than other options. Not to say that labels generated by Amazon via Evri are overruled by our courier option, as most will be happy to drop the box off at an access point, and we have had successful returns this way, albeit slightly delayed. We would only rebook collections using our courier if prompted to collect by the buyer, we always offer more than one return method and include a link to Amazons return policies.

We are well within our right to deduct our cost, which is £15 (sometimes £50 for 2 man items in excess of 1.3m in length), from the refund to cover the standard costs of collection (and return postage) from the item, again, this is not with Evri, this is with our own choice of courier.

The buyer is free to act as they please of course, however we are not to foot the bill for carelessness in the case of buyers remorse, especially when the dimensions of the appliance are on the listing in multiple places, measured to the millimetre, if it were a pair of socks that weighed in at about 100 grams, sure, £15 is overkill, however a near 30kg hunk of metal in a box is not cheap to transport, no matter how you look at it.

We always provide the proof of dimensions in A-Z logs, however this does not always tip the scales in favour.