Hello everyone,

I’ve been struggling for almost seven months to get approval to sell olive oil on Amazon, and I’m hoping someone here can offer some guidance or share their experience.

I started by listing an organic olive oil brand sourced directly from Greece. I purchased a large quantity and submitted all the required documentation — original invoices and full supply-chain details. Despite that, my application was repeatedly rejected, often within just 1–2 minutes of submission, which makes me think it’s an automated decision rather than a manual review. when appealed, they said that the invoice was altered which is untrue.

More recently, I tried listing Filippo Berio (Not organic), since Amazon itself sells this brand. I bought 12 units from Holleys Fine Foods (a verified UK supplier) and provided the invoice and packing list. This too was rejected, with the reason given that my invoice was “altered,” which is completely untrue. I appealed the decision but still haven’t received any response.

This process has been incredibly frustrating and costly. Amazon doesn’t provide any clear reason or guidance on what exactly is wrong with the documentation or how to fix it.

If anyone has faced a similar issue or has advice on how to get approval, I’d really appreciate your help.

NB: I tried to list ungated items, like books, they still asked it to go through the approval process, invoice, min 10 items etc.

Thank you so much.

hey Ange, nothing change during these 12 days. Every time i enter into the shippment detail page , i see 210 of 280 units available and 0 prime eligible.

I know during peak season it may take long, but the case is abnormal(the time cose/the fc are both abnormal). During this period, I even received three orders, but the estimated delivery dates show they won't arrive until December... After these three orders came through, the item became unavailable for purchase again. This is such a poor experience for customers. The most frustrating part is that I can't do anything but wait out the 14-day period before I can request a investigation. This shipment fulfillment situation is driving me crazy.

Hi My deliveries days have increased by 10-12 days in all my listings suddenly , it’s affecting my sales any idea ? Tried contacting Amazon for help they all clueless .

@Seller_XUNeUuvrQDpgP please please please could you look into this for us all ? We were told this would be completed by end of October but now it seems like this is not the case. Meanwhile whilst we are in limbo with our departments, our sales are suffering hugely and have been for months and months on end. It is now the 3rd November and I have had just 1 order, compared to 12 on my other main platform ! We need our shops functioning properly in the run up to Christmas, these are our most important months as small businesses !

I use the online booking and that will accept up to 12 Noon for same day collection. I lost a lot of time if i have to call for a pick up which I had to do if you logged into your account and trying to book then unable to as they wanted 2FA but presented a blank screen. Now I use the collection request WITHOUT logging into my account.

So short answer, go to UPS and without logging into an account, request a collection.