Hello Amazon Sellers Community,
I am seeking assistance from an Amazon Moderator or Amazon Representative regarding an unresolved compliance issue that Seller Support has been unable to resolve despite multiple confirmations that the ASIN should be reinstated.
Marketplace: Amazon Australia (AUS)
ASIN: B0BXMMX45B
Issue Summary
My product was unexpectedly suppressed and made inactive due to the following policy classification:
"This product has been identified as a vaporiser, e-cigarette, or related accessory. E-cigarettes, vapes and similar smoking products."
This classification appears to be incorrect.
The product is not a vaporiser, e-cigarette, smoking device, tobacco product, or related accessory. It consists solely of replacement air filters and does not fall within any restricted vaping or smoking category.
After discovering the suppression, I thoroughly reviewed the listing content and removed any terminology that could potentially have caused confusion. I then opened Case ID: 3367612993 on 24 May 2026, providing a detailed explanation and supporting information demonstrating that the product does not violate the cited policy.
Timeline of Events
24 May 2026
Case opened with Seller Support requesting review and reinstatement.
26 May 2026
After escalation, Seller Support responded:
"Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days."
Based on this response, I understood that the review had been completed and reinstatement had been approved.
However, after waiting beyond the stated timeframe, the ASIN remained inactive.
29 May 2026
I submitted a follow-up request after seeing no progress.
Although I received an automated notification indicating a response would be provided within 24 hours, no response was received for several days.
03 June 2026
Seller Support responded again with the following message:
"We received your submission and we have started the process of reinstating the product detail page for the following ASINs:
ASIN: B0BXMMX45B is yanked due to its relationship with the ASIN B0BVW7W5ZL
Title: vonSploof Personal Air Filter To Trap Smoke & Odor - Easy To Use & Long Lasting Replaceable Filter | Lasts up to 500+ uses | Eliminates Smoke (3-Pack Replacement Filters deal)
Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days."
Once again, Seller Support explicitly confirmed that the reinstatement process had begun and should be completed within two business days.
05 June 2026
After the promised timeframe passed without any change, I submitted another follow-up request.
09 June 2026
As of today:
The ASIN remains inactive.
No reinstatement has occurred.
No meaningful update has been provided.
No response has been received to my latest follow-up.
Request for Assistance
My concern is not only the original incorrect classification, but also that Seller Support has now twice confirmed that reinstatement has been initiated and should be completed within two business days, yet the listing remains blocked with no explanation and no progress.
I respectfully request that an Amazon Moderator or internal team member review:
Why ASIN B0BXMMX45B continues to remain inactive.
Whether the reinstatement process is stalled internally.
Whether the ASIN is being incorrectly linked to another ASIN or restricted category.
What specific action is still preventing the reinstatement from being completed.
At this point, I have followed all instructions provided by Seller Support and have waited through multiple promised resolution windows without any result.
Any assistance in escalating this matter to the appropriate internal team would be greatly appreciated.
Thank you for your time and support.