Hello ; excuse me , Why do you want me to pay 30 pounds when I don't have it right now? Unfortunately, please allow me to download my products so that I can pay you this amount. Please.

Harsh reply alert.

TBH if you cant afford the £30 charge your probably trying to sell on the wrong platform going forward your gonna need to pay up front for the postage on any of your sales and Amazon wont be paying you for at least 3 weeks if not more after your initial sales.

Start your business somewhere easier and learn the pitfalls of trading on amazon by READING the seller university before starting out.

Amazon is not a getrich quick platform as many of the videos knocking around on FB and YT try to make out. It is however a great place to sell in the long term with some of the best footfall around.

Seriously slow sales for day, in fact down completely. Product page showing THURSDAY for FBA / Prime, its now SAT 11am!

Seasonal stock, usually this time of year we've sold 50% of inventory, at 30% right now - seriously stressed!!

On top of that just been billed £4000 for storage fees as we sent the stock early end of Sep to avoid FC issues & we are into 600-800 a day on ads!!!

@Seller_gAhPNiLrkfTcr @Seller_DNQGSsdC7DccM please help !

I am posting here to request support and visibility regarding a serious issue with our seller account. For nearly two months, our account has been repeatedly deactivated, reactivated, and reviewed without any clear explanation. We are sharing our experience so other sellers are aware, and we are requesting that Amazon investigate the matter properly.

Timeline of Events

16 October 2025: We received a notice requesting Account Verification. All required documents were submitted immediately.

20 October 2025: We were told our account passed verification, but we still couldn’t withdraw funds.

5 November 2025: Our account was suddenly deactivated without any notice or explanation.

After contacting Amazon, we were told the issue was related to “business establishment.”

Every time we contacted the Account Health Team, we received a different explanation.

14 November 2025: We were informed that our account had been deactivated incorrectly. We were asked for additional documents, which we provided within 24 hours.

27 November 2025: We received a message saying we passed verification again and our account was active.

28 November 2025: We were contacted and told to ignore the previous message with no reason provided. We were told KYC verification was still ongoing.

5 December 2025:

Our entire catalogue and all listings were removed with no explanation.

After several calls, one agent told us that KYC was fully resolved and the issue was “Policy Compliance.”

Another agent later told us KYC was still pending.

On the same day, we were also told that our account was verified and that there appeared to be a technical discrepancy on Amazon’s side that would be investigated. We have not received any update regarding this.

Our Concern

As of today, we still do not have a clear answer on whether the issue is:

KYC verification

Policy Compliance

A technical error

Or a combination of these

What we do know is that we passed KYC verification three times (20 October, 27 November, and 5 December), yet the account remains restricted and our listings removed.

Impact & Request

This has caused serious disruption to our business, and the inconsistent communication from the Account Health and KYC Teams has made it impossible to understand what the real issue is.

We respectfully request:

Clear written confirmation of why our account is deactivated.

Clarification of our KYC status.

An investigation into the technical discrepancy acknowledged on 5 December.

A full review of all actions taken on our account since 16 October.

Restoration of our listings if no valid policy violation exists.

We have attached all correspondence and notices related to this issue.

We are also prepared to escalate this matter further, including raising it with our local Member of Parliament, because no seller should have to face such inconsistent handling or lack of transparency.

We hope this post helps other sellers understand what has happened and encourages Amazon to review these processes more carefully.

Thank you.

Hi,

I need guidance because a potential listing violation by another seller cannot reach the correct internal team.

Two ASINs in the same category clearly describe the same item. Even a quick look at the product pages (15 seconds) shows identical branding, manufacturer, packaging, product label, bullet points and specs.

However, the two ASINs sit in different category paths. Because of this mis-categorisation, the Report Abuse system appears to treat them as unrelated items and automatically closes the submission with “no violation identified” within 30 seconds. (I've reported more than 3 times)

Escalating through a case in Seller Support only routes the issue to the ASIN merge / Brand Registry teams, even though I’m not requesting a merge, but reporting a possible catalogue manipulation or integrity issue. (I've opened at least 2 cases)

This creates an automation loop where a valid PDP concern is never reviewed by the team responsible for catalogue integrity.

Is there an alternative escalation path when automated filters prevent proper review?

(Not sharing ASINs or seller names due to forum rules.)

Thanks.

@Seller_XUNeUuvrQDpgP

@Seller_l7Jtck9jxnEA0