ACCOUNT DEACTIVED KYC Business Establishment 06-11-2025

before i got the e mail we will give you the reply in 15 Business days and today 13-11-2025 got new e mail said that its should take 35 Business days to give you the reply read the e mail its a jok

My name is Z, and I am a member of the Escalations Team. We have received your email and would like to thank you for contacting us with your grievance and bringing this matter to our attention.

A Payments UK Limited is currently looking into the matter, and we would like to provide you with an update on your complaint received on [06/11/2025]. I have contacted the relevant team and asked that your request be reviewed as a matter of priority. We require more time to review your case.

We will attempt to provide a resolution to your complaint within 35 business days following the day on which we first received your complaint.

I am also struggling, and now it continues for 15 days; every day, they are declining my documents without clear instructions.

I am a UK resident operating a fully registered UK company, and I have been fully compliant with all policies, tax requirements, and verification requests. As proof, I have attached the following official documents:

HMRC Letter, Business Rate, Lease Letter, Rent payment Invoice, Courier Invoice, Company Registration letters, Vat Letter, shipping Company Invoice. still need to be additional verification. its account Deactivate since from 5-11-2025 and today its 11-11-2025. no update, got the reply from them wait we will give you the reply back as soon as possible in 15 Business working days.

Hello every One

I’m reaching out for urgent advice from fellow sellers and moderators. @Seller_gAhPNiLrkfTcr @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR

This is the third time within five weeks that this issue has occurred. After 15 years of selling on Amazon, these repeated brand hijackings, ransom-related messages, rising fees, and constant policy changes have made it extremely difficult to continue.

Before we make a final decision about leaving the platform,

we’re sincerely asking for guidance on how to handle this situation or escalate it to the proper department for investigation.

We are facing a repeated brand hijacking issue on our listings under our approved brand Smart Classic (Catalogue Authorization ID: 7987543722).

Here’s what has been happening:

Our ASINs were first hijacked and changed to YEVZYDC Store. After notifying Amazon and raising a case, the brand name was restored.

A few weeks later, the same issue happened again — this time changed to GRTLPOK Store. Once again, Amazon restored it after a case.

Now, the brand name has been changed again to GRTLPOK Store.

What’s even more disturbing is that one of our managers is receiving WhatsApp messages and ransom demands from individuals claiming they can “fix” the brand name issue.

As an employer, we cannot instruct our employee to switch off their phone completely, and this situation is causing significant distress. The employee has expressed a desire to leave the job due to the continuous disturbance and lack of personal boundaries.

We already have an open case (ID: 11599059532). The support response mentioned that restrictions are placed “to protect customers and maintain trust,” but this doesn’t address the hijacking or ransom issue.

We have all items tagged and ready to send to FBA, but shipment creation is now blocked. We have been selling these ASINs for a long time, and they’re still in FBA stock under our brand.

Has anyone faced a similar situation, or can anyone advise how to escalate this effectively within Amazon?

We are loyal Amazon sellers and want to resolve this issue properly, but this situation is becoming unsustainable.

Any guidance or suggestions would be greatly appreciated.

Thank you,

Smart Fashion

I recently received a warning from Amazon about a critical incident that had put my account at risk.

On investigating, it was my first ever negative feedback in over 15 years; there goes my prized 100%, and for no reason.

The customer hasn't contacted me or made any enquiry about delivery of the item, just left a filthy review which implies that I have failed to do anything about lost deliveries ( I think they have an issue with courier). On checking the tracked 48 RM delivery, I have confirmation of delivery and a photo.

What should I do? raise some sort of case with Amazon? due to being a small seller, 1 neg out of 20 recent will always put me over the 1% rate ( surely this should be treated statistically?), but i need to get their feedback looked at because not only is it damaging, it is undeserved and the allegations about repeated failures which some could attribute to me are untrue.