Hi everyone,

I’m looking for advice from sellers who have dealt with FBA reimbursements, mandatory removals or incorrectly classified inventory.

I had 312 identical units of one product in Amazon FBA. Amazon has now disposed of 52 units, and I am extremely frustrated because I still have not received a clear explanation of why.

Here is the timeline:

1. May 5, 2026: Amazon says it sent a notification warning that the product required compliance documentation and that documents needed to be submitted to avoid deactivation.

I submitted the required compliance documents. The testing was Passed by CQC Intime Testing Technology Co., Ltd.

2. July 22, 2026: The compliance testing was completed successfully.

3. August 3, 2026: Amazon says it sent another notification stating that the listing was deactivated due to missing compliance documents and that I had 30 days to remove the FBA inventory, otherwise it would be disposed of at my expense.

I appealed and provided the required documents.

4. August 9, 2026: 52 units were placed in Defective status.

5. August 12, 2026: Amazon Support confirmed in writing that the listing was active and had no policy violations. I was also told that the offer was not appearing only because the inventory was out of stock.

From August onward, I contacted Seller Support repeatedly, often every 2–3 days, asking why these 52 units were Defective and how I could fix the problem. I was repeatedly told that the investigation was still ongoing and that I should wait.

September 22, 2026: Amazon says it initiated an automatic removal and destroyed the 52 units.

The biggest problem is that Amazon has given me different explanations:

- First, I was told the compliance documents had not been submitted. I provided proof that they had been submitted and passed, and Amazon confirmed that the listing was active and compliant.

- Later, Support mentioned possible label-related and detail-page defects, but could not provide any specific evidence or photos confirming these defects.

- Support also confirmed that the inventory report contains no specific reason explaining why these 52 units were classified as Defective.

So after almost two months of repeatedly asking for an explanation and being told to wait for the investigation, the inventory was simply destroyed.

I am now also being charged €554.32 for the disposal itself, separate from the value of the 52 destroyed units.

This has been extremely upsetting. I have been actively trying to resolve the issue for almost two months, but received very little information, and in the end my inventory was destroyed while I was still waiting for Amazon's investigation to be completed.

Amazon is now reviewing my reimbursement request.

Has anyone experienced something similar? How did you successfully challenge the disposal and obtain reimbursement when Amazon could not provide a specific documented reason or evidence for the Defective status?

I would really appreciate advice from experienced sellers.

Dear Community Managers,

I am requesting urgent executive assistance to resolve a complex FBA inventory receiving error across two shipments. Standard front-line Seller Support has auto-closed my cases with macro rejections, but I have absolute invoice records, carrier receipts, and inventory ledger logs proving that my physical inventory was accepted into the fulfillment network and subsequently wiped from the system ledger.

The Root Cause (Cross-Shipment Inversion):

Due to a physical labeling inversion at dispatch, two boxes were sent to alternating fulfillment centers:

1. The physical box containing the Bostik Glue was routed to LBA4 under the EUGY shipment ID.

2. The physical box containing the EUGY Kits was routed to BHX3 under the Bostik shipment ID.

Both boxes were successfully delivered by the carriers, meaning 100% of the inventory is physically safe inside the Amazon network.

Shipment 1 Details (EUGY Shipping Plan):

• Shipment ID: FBA15M8VCCPZ (Fulfillment Center: LBA4)

• Carrier Proof: UPS Proof of Delivery showing a certified weight of 3.00 kg at pickup.

• Case ID: 13323522182 (Auto-Closed)

Shipment 2 Details (Bostik Glue Shipping Plan):

• Shipment ID: FBA15M8V03S6 (Fulfillment Center: BHX3)

• Carrier Proof: DPD Parcel Number 1597 6951 723 233 Z, confirmed delivered by MANIFEST on 23 Sep 2026.

• Case ID: 13349580232 (Auto-Denied)

The Ledger Discrepancy Proof (Why the Inventory is Valid):

My Inventory Ledger screenshots clearly capture Amazon’s warehouse actively receiving this stock before digitally deleting it:

• On Sept 14, the LBA4 fulfillment center ledger logs +30 units of Bostik Glue received under the EUGY plan, confirming the physical arrival of the box.

• On Oct 5, the automated system performed a ledger correction, removing the -30 Bostik units as an "unexpected item" error.

By correcting the digital ledger instead of routing a cross-shipment transfer, the warehouse completely wiped my actual physical inventory out of the tracking queue. Both the 25 missing EUGY units at BHX3 and the 30 physical Bostik units at LBA4 are currently sitting unreconciled in the warehouses.

Documentation Attached:

I have provided the supplier invoice (Albert Harrison & Co Ltd, #769347) matching the exact stock counts, the carrier receipts, and the ledger logs showing the physical intake on Sept 14.

I need an FBA Inventory Specialist or Supervisor to look past the automated system closures, review the cross-docked locations, and process either an internal stock transfer or a physical inventory reimbursement.

Thank you for your help.

Since Amazon forced Shipping Settings Automation (SSA) onto my shipping template, my delivery promises have become an absolute mess.

Before this change, my delivery estimates worked perfectly well and reflected how I actually fulfil my orders. Since SSA took over, I'm now seeing multiple different problems and I honestly don't know how sellers are supposed to manage their delivery performance when we no longer seem to have proper control over the promises Amazon is making to customers.

A few examples from my account today:

1. STANDARD DELIVERY ESTIMATES ARE ALL OVER THE PLACE

I have now changed my individual SKU handling times to 2 days, because that accurately reflects my production/dispatch time.

Most of the listings I've checked are now showing FREE delivery Saturday 26 September, which is fine.

However, I've also got orders/listings showing Sunday 27 September.

My delivery settings clearly show my normal operating/delivery days, and I don't understand why Amazon is generating Sunday delivery promises when that isn't a delivery day I can rely on.

2. ONE-DAY AND TWO-DAY PREMIUM SHIPPING APPEAR TO BE ENABLED/LOCKED BY AUTOMATION

When I go into my shipping template, both:

Two-Day Premium Shipping

One-Day Premium Shipping

are showing as "Managed by Amazon".

When I edit Shipping Settings Automation, Royal Mail is ticked for both services, but the boxes are greyed out. I cannot untick them.

I've already established that I cannot simply turn SSA off on this template/account either.

Today I suddenly received an order headed:

"[Second Day Delivery]"

requiring dispatch the same day.

I can actually accommodate Premium orders, so that in itself isn't necessarily a problem. But why am I no longer able to decide which Premium services are enabled on my own shipping template?

3. THE PREMIUM CUT-OFF TIME IN SELLER CENTRAL DOES NOT MATCH THE PROMISE BEING SHOWN TO CUSTOMERS

My General Fulfilment Settings clearly show:

One-Day Delivery / Two-Day Delivery cut-off: 12:30 PM

Yet at approximately 10:30 this morning one of my live listings was showing:

"Fastest delivery Tomorrow, 24 September. Order within 4 hrs 23 mins."

That takes the customer ordering window to approximately 3 PM.

How can Amazon be offering next-day delivery until approximately 3 PM when Seller Central says my One-Day/Two-Day cut-off is 12:30 PM?

I cannot manufacture and dispatch a made-to-order product at 3 PM simply because Amazon has decided to extend the ordering window.

4. THIS IS POTENTIALLY AFFECTING OTDR

This is the part that concerns me most.

Amazon measures sellers against delivery promises, but SSA is now making delivery promises that I appear to have very little control over.

I've already had problems with my OTDR recently, and now I'm seeing:

Saturday promises

Sunday promises

Unexpected Second Day Delivery orders

Premium services I cannot deselect

Next-day ordering windows that don't match my configured cut-off time

How are sellers supposed to protect their OTDR when Amazon itself is controlling the delivery dates and apparently ignoring or overriding some of the settings we've entered?

I'm not against automation if it works. But taking control of the delivery promise away from the seller only works if Amazon's automation accurately understands the seller's fulfilment operation.

At the moment mine doesn't.

Has anyone else in the UK had these problems since SSA was forced onto their templates?

In particular, are you seeing Sunday delivery promises, Premium options greyed out/locked, or customer-facing next-day cut-offs that don't match the cut-off configured in Seller Central?

Because right now the whole thing feels like a complete mess.