Hi Amazon Community Managers,

@Seller_RSwABJNHpHnEZ@Seller_l7Jtck9jxnEA0@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_xkwDczt8sPSmx@Seller_b91S9zQ2eKxLt@Seller_l3eCP9f1PtJXC@Seller_PIHyltK09pbl3

I'd appreciate your help resolving an issue that has dragged on for over two weeks across multiple Seller Support teams without resolution.

Background

I'm a Brand Owner selling via FBA UK with Remote Fulfilment to the EU (no FBM). When I first created my UK listings and sent stock to UK FBA, listings were automatically replicated to eligible EU marketplaces, with English copied from the UK listing and auto-translations generated for local languages. That part worked as expected.

The problem

A year later, I updated the text fields (title, bullets, description, keywords) on the UK listing. None of these changes cascaded to the EU marketplaces, even though I have never manually touched the EU listings.

What's happened so far

1. Ticket 12429186442 (UK Seller Support): I was told to contact each EU country's local Seller Support individually — contradicting previous guidance that UK Support handles this. Escalation declined to help further.

2. Ticket 12441793322 (DE Seller Support): After 10+ emails, I've received conflicting answers:

• Initially told to edit the listing myself, then told listings cannot be updated after initial setup.
• Told the German auto-translation from the UK English is poor quality, but that their team cannot edit it. I was asked to provide corrected values in Excel, which I did — only to be told nothing can be done.
• Told I could use inventory file upload for both languages, then told this wouldn't work either.
• Separately, when a customer on Amazon.de toggles the language to English, the listing still shows the oldEnglish text that was never refreshed from the updated UK listing.

What I need

Two straightforward answers:

1. How do I edit the local-language text on an EU listing that was auto-created from my UK listing?

• Correcting poor auto-translations
• Adding local-language text where no translation was generated

2. How do I update the English text shown on EU marketplaces via the language toggle, so it reflects the current UK listing?

Editing a listing is basic functionality and shouldn't require separate tickets in every marketplace. Could someone please take ownership of this and provide a clear, definitive answer?

Kind Regards

Case ID: 12766271502

My selling application keeps being declined. I’ve uploaded 10 seperate invoices consisting of 100 units in total. It seems the automatic checker overlooks when there’s more than one invoice. Can an actual human please review my case manually as I have reached all requirements. 

@Seller_lmwzklfLOK2Ob

Have you checked your settings we use it exclusivly just for stock management over 4 sites and tbh its pretty good checking the different sites every 10 mins or so.

Downsides not very inuative when you have miss added a product

On etsy wont update and liven up stock if its gone to zero

We are the UK distributor for a brand and have all the relevant invoices and proof that we are only selling the brands genuine products. We have traded for over 10 years on the platform, have other brands listed with no problem (one is even enrolled in Transparency) and yet are being denied to sell a new brand because the invoice "may have been altered"!

Anyone else ever had this issue - we just get the same response with each application. As Amazon EU is the only other seller I have to think they are trying to monopolise the sales of these products for themselves.

Hiya, yes it has been sorted eventually, it started showing again on my products about 2 weeks ago, I got a reply saying "The problem with premium shipping not showing on your listings has now been rectified and our systems have been updated so going forward this will no longer be a problem". So fingers crossed it stays on. It was ongoing from 13th March, so basically 10 weeks it took them to fix it. My sales just totally dipped due to a long delivery date, we went from approx 130 orders a week down to 30 or so because of it.