Hello,

Since March I have been trying to verify my account. I have sent the required documents. They kept asking for more information, which I sent multiple times.

I contacted Seller Support multiple times asking for help with this process and pretty much got zero help back.

Yesterday I received an email saying my account was deactivated.

"After reviewing your account, we found that your Selling on Amazon payment account could not be opened because we were unable to verify the information you provided during registration."

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision."

What is the next step with this?

Seller Support are useless - I keep going round in circles with them and there is no telephone support. I've contacted them again today and yesterday asking for specific help in which information could not be validated but they can't help me. The last thing I heard was they would escalate it to a different team and to expect an email within 24 hours (but I've been through this before and had no luck. :( )

Hello Amazon Sellers Community,

I am seeking assistance from an Amazon Moderator or Amazon Representative regarding an unresolved compliance issue that Seller Support has been unable to resolve despite multiple confirmations that the ASIN should be reinstated.

Marketplace: Amazon Australia (AUS)

ASIN: B0BXMMX45B

Issue Summary

My product was unexpectedly suppressed and made inactive due to the following policy classification:

"This product has been identified as a vaporiser, e-cigarette, or related accessory. E-cigarettes, vapes and similar smoking products."

This classification appears to be incorrect.

The product is not a vaporiser, e-cigarette, smoking device, tobacco product, or related accessory. It consists solely of replacement air filters and does not fall within any restricted vaping or smoking category.

After discovering the suppression, I thoroughly reviewed the listing content and removed any terminology that could potentially have caused confusion. I then opened Case ID: 3367612993 on 24 May 2026, providing a detailed explanation and supporting information demonstrating that the product does not violate the cited policy.

Timeline of Events

24 May 2026

Case opened with Seller Support requesting review and reinstatement.

26 May 2026

After escalation, Seller Support responded:

"Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days."

Based on this response, I understood that the review had been completed and reinstatement had been approved.

However, after waiting beyond the stated timeframe, the ASIN remained inactive.

29 May 2026

I submitted a follow-up request after seeing no progress.

Although I received an automated notification indicating a response would be provided within 24 hours, no response was received for several days.

03 June 2026

Seller Support responded again with the following message:

"We received your submission and we have started the process of reinstating the product detail page for the following ASINs:

ASIN: B0BXMMX45B is yanked due to its relationship with the ASIN B0BVW7W5ZL

Title: vonSploof Personal Air Filter To Trap Smoke & Odor - Easy To Use & Long Lasting Replaceable Filter | Lasts up to 500+ uses | Eliminates Smoke (3-Pack Replacement Filters deal)

Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days."

Once again, Seller Support explicitly confirmed that the reinstatement process had begun and should be completed within two business days.

05 June 2026

After the promised timeframe passed without any change, I submitted another follow-up request.

09 June 2026

As of today:

The ASIN remains inactive.

No reinstatement has occurred.

No meaningful update has been provided.

No response has been received to my latest follow-up.

Request for Assistance

My concern is not only the original incorrect classification, but also that Seller Support has now twice confirmed that reinstatement has been initiated and should be completed within two business days, yet the listing remains blocked with no explanation and no progress.

I respectfully request that an Amazon Moderator or internal team member review:

Why ASIN B0BXMMX45B continues to remain inactive.

Whether the reinstatement process is stalled internally.

Whether the ASIN is being incorrectly linked to another ASIN or restricted category.

What specific action is still preventing the reinstatement from being completed.

At this point, I have followed all instructions provided by Seller Support and have waited through multiple promised resolution windows without any result.

Any assistance in escalating this matter to the appropriate internal team would be greatly appreciated.

Thank you for your time and support.

i have been hit with surcharges by evri

an example

Customer-Entered Dimensions: 30 X 24 X 15 CM

Weight: 500 G

Carrier-Audited Dimensions: 30 X 24 X 15 CM

Weight: 500 G

Other chargeback

-£8.32

Other chargeback

-£1.67

Amount already paid:

£2.95

Total Charge from Carrier

-£11.99

Revised Tax from Carrier

-£1.51

Other

Carrier delivery label adjustment due to under-charged delivery label:

-£7.53

Transaction Total

-£9.04

evri agree exactly with my measurements and weight but added another £9.04 for a £2.95 parcel

anyone know how i can appeal these charges, its happened today on a dozen orders

thanks

peter

I've long been an advocate for Royal Mail; the oft reported issues with delays and lost post was something I wasn't seeing, until November last year when the wheels came off.

Initially just thought it's because of the Xmas volume but it has persisted into this year.

My problem is I hover around 20 orders a fortnight, the point where OTDR will be acted upon by Amazon, so can't water down the late deliveries with volume.

Have switched lower value letterbox friendly sized orders with courier friendly addresses to Evri, which is working remarkably well.

Tracked 24 and international orders currently seem to be unaffected.

Quick correction — Amazon's own detail-page correction help (G200335450) gives a two-stage route, and stage one is worth trying before assuming you're locked out.

First: Manage Inventory > Edit > Images tab > upload correct main image > Save and Finish (verified changes show in ~15 min). Support told you only they/the brand can change it, but you haven't tried the direct edit since finding the divergence — it's cheap and might work. If it's rejected, that confirms the ASIN is brand-gated.

Second: if after 24 hours the live page is still wrong, use the targeted link — sellercentral.amazon.co.uk/cu/contact-us?categoryId=30002&typeId=30005 — for manual review. Frame it as "the live main image contradicts the ASIN's own product code and secondary images," not "reinstate my image" (that triggered the photo demand). Attach GS1/barcode + manufacturer reference. Published guidance doesn't require real-life photos for this; if they insist, ask them to cite the policy that does.

If Support still demands real-life photographs

Reply within the same case:

"The published 'Correct an error on a product detail page' guidance

(help reference G200335450) does not require real-life photographs to correct a

main image that contradicts the ASIN's own product code and secondary images. The

correction I am requesting is verifiable on the listing itself. Please either

action the correction or cite the specific policy requiring real-life photographs

for a non-Brand-Registry seller in this case type."