@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_Rv3kmJHEUMGJH @Seller_gAhPNiLrkfTcr @Seller_WD80mtpYHjvBN
I'm hoping Amazon can provide some clarification regarding the new €3 customs duty that is due to come into effect on low-value parcels imported into the EU from 1 July 2026.
We are a non-EU seller and currently fulfil orders directly to EU customers through Amazon marketplaces such as Amazon.fr and Amazon.de. Our shipments are always under €150, and Amazon acts as the deemed supplier, collecting and remitting VAT through IOSS.
What is currently unclear to us is how this new €3 customs duty will be handled in practice for Amazon marketplace orders.
Specifically:
Will Amazon collect the €3 duty through the existing deemed-supplier/IOSS process, similar to how VAT is currently collected and remitted?
Will Amazon remit the duty directly to the relevant authorities?
Will the charge be deducted from seller proceeds?
Will sellers need to take any action themselves?
Will customers be charged on delivery by carriers, or will Amazon ensure orders remain fully prepaid at checkout?
Another point that is particularly unclear is how the charge will be calculated for multi-item orders. My understanding is that the €3 duty applies per customs tariff line (HS code) declared on the import entry, rather than simply per parcel.
For example, if a customer orders a t-shirt, a toothbrush and a wallet in a single shipment, would the duty be €9 because there are three different tariff classifications? If so, how will Amazon calculate, collect and declare this at checkout, especially for orders containing products from multiple sellers?
As 1 July is approaching, it would be extremely helpful if Amazon could provide guidance on how these charges will be managed within the Amazon deemed-supplier/IOSS framework for non-EU sellers.
Any information or links to official Amazon guidance would be greatly appreciated
Hi all,
I’m looking for advice from experienced sellers as I’ve reached a complete dead end with Amazon and I’m facing a £700 loss.
This is an FBM order on Amazon.co.uk for a custom gaming PC.
Order ID: 026-6421254-9144323
Item value: £699.99
Dispatch date: 8 May 2026
Tracking info, Evri: C00HHA0626632254
Amazon has issued a full refund of £699.99 and my proceeds show -£699.99, so I’ve completely lost the funds.
What has happened is that I dispatched the item albeit slightly late with valid tracking, but Amazon refunded the buyer before the situation was fully resolved.
I submitted a SAFE-T claim which was denied, and I’ve been told I cannot appeal further because it is outside the 7 day window. Seller Support keeps telling me to contact the buyer, which I have already done multiple times but have been purposley ignored.
Actions I’ve taken so far:
I have messaged the buyer multiple times through Amazon with no response.
I have sent a formal letter by post to the delivery address and have had no response after over a week.
I have tried escalating through Seller Support but have been told there is nothing more they can do.
Current situation:
The buyer has the refund.
I do not have the item back.
Amazon has closed the case.
SAFE-T is no longer available.
I am left with a £700 loss.
At this point I need to understand what realistic options I have left.
Has anyone successfully escalated a SAFE-T denial after the 7 day limit?
Is there any internal escalation route that still works at this stage?
In situations like this, is the only option now either a courier claim or small claims court against the buyer if delivery is confirmed?
Has anyone actually taken legal action against a buyer in a case like this and recovered the money?
I’m not looking for generic advice like “contact the buyer” as I have already done that multiple times with no response.
Any advice from sellers who have dealt with high value FBM losses would be really appreciated.
Thanks.
@Raj_Amazon
Hello Raj,
Thank you for your reply. Unfortunately, the response does not address the core issue and the investigation appears to be incomplete.
1. I am not seeking an exemption because there is no Italian VAT obligation.
I have never enabled storage in Italy at any time. The VAT team has already acknowledged that the most recent “enablement” was likely system‑generated. I maintain that the earlier timestamps (in 2016 and 2019) were also system‑generated.
I did not enable storage in Italy, and I have never used EU FBA, EFN, or Pan‑EU. All my sales show and prove this beyond question.
2. The Account Health banner is not something I can ignore.
The banner implies non‑compliance with VAT law and Amazon policy. This is incorrect and must be removed.
Leaving an inaccurate compliance alert on the account is not an acceptable resolution. I have never wanted, needed or used Italian storage. If there has never been any Italian or European storage, there is no basis for a permanent VAT requirement banner.
3. The timeline issue has not been addressed.
If storage had genuinely been enabled in 2016, 2019, or 2021, the Italian VAT requirement would have appeared at those times.
It did not. The requirement appeared suddenly in April 2026, which clearly indicates a system fault.
Please explain why an Italian VAT requirement did not appear in 2016, 2019, or 2021 if those timestamps were genuine.
This inconsistency is central to the issue and has not been addressed.
4. This is a known system issue affecting multiple sellers.
There are now numerous sellers reporting the identical problem on the Amazon forums, all receiving the same incorrect “exemption” responses.
Given the above, I am requesting that this case be escalated to a senior specialist with the authority to:
review the backend FBA storage logs
confirm the system‑generated nature of the timestamps
remove the incorrect Italian VAT requirement
remove the incorrect Account Health banner
This issue cannot be resolved through the exemption process because there is no VAT obligation to exempt.
Thank you,
Martin
Your product titles are one of the first things that customers see, and for customers shopping on mobile, every character counts. To ensure that your product titles appeal to customers everywhere, we’re making some changes that will help you show your product name and your product highlights seamlessly.
Starting from July 27, 2026, titles in all categories except media will need to be 75 characters or less, including spaces. This ensures that your title will fully display on mobile devices and is consistent with the title length used by other online stores.
Item Highlights provide an additional 125 characters for sharing materials or recommended use cases that help customers compare options. This content is searchable and visible below titles in search results and on product detail pages.
We’re providing you with AI-powered tools to ensure that your new titles and Item Highlights are optimal. You can start reviewing, modifying and using AI-recommended titles and Item Highlights today by taking the following steps:
After July 27, any titles still over 75 characters will be updated to the AI recommendation gradually. Your listings stay active throughout this process, and you can make changes to your titles and Item Highlights at any time.
When changes are made to your listings, brand owners will have 14 days before implementation to review, modify and approve AI-generated recommendations for titles and Item Highlights in Review Listing Changes.
To update your listings at any time, go to Manage All Inventory.
For more information about titles, Item Highlights and examples of the new title format, go to Product title requirements and guidelines.
There was an order sent with Parcelforce / Royal Mail tracking number DC009450656GB using Express48 service.
Tracking history clearly shows:
07 May 2026 – Delivery Attempted – Address Inaccessible
08 May 2026 – Delivery Attempted – Address Inaccessible
The parcel is currently retained at the depot due to access issues.
However, the customer left negative feedback saying:
“Absolute terrible service from parcel force cant speak to a human. automated service cant understand you still waiting on delivery.”
As sellers, we only receive the delivery address from Amazon. Unfortunately, customers do not provide access instructions, entry codes, house keys, or any additional access support that may be required for successful delivery.
We opened a case with Amazon Seller Support, but as many long-term sellers already know, getting meaningful help is becoming increasingly difficult ID - 12600593422 . After 15 years selling on Amazon, situations like this are extremely frustrating.
The biggest issue is:
We already lost postage costs
Goods are still waiting for customer collection
Negative feedback damages account health
The customer has now placed the SAME order again
We are now at risk of another failed delivery and another negative feedback
This creates a situation where the seller carries all the risk and financial loss for courier access problems completely outside the seller’s control.
What would other sellers recommend doing in this situation?
Cancel the second order?
Send again with another courier?
Request feedback removal?
Appeal through another department?
Would appreciate advice from experienced sellers who have dealt with similar delivery-access issues.
Hello,
My ASIN lost buy box since February 2026 because of the very low competitive price outside Amazon.
We own the brand and only sell on Amazon.
The competitive price is only £2.57, but the FBA fullfillment fee is £2.7!!! This means, if we accept the low price, then we will give money to Amazon for evey singe order!!!!
How this comes?
We provide all evidence to complain again and again in different case. However, the buying box lost repeatedly.
@Spencer_Amazon @Ezra_Amazon @JiAlex_Amazon @Ezra_Amazon Please Help Me !!!!!
Please help me to solve this problem!!!!!! Urgent!!!!
My seller account was deactivated on 21 May 2026 due to a related account concern.
I have submitted multiple appeals and supporting documentation but have not yet been able to resolve the issue.
During our review, we identified that both businesses had previously used the same independent service provider. We have provided documentation explaining the services performed and have also completed additional account security reviews and access controls.
Despite submitting this information, we have been asked to provide further evidence demonstrating that our business operates independently.
I would appreciate guidance from moderators or experienced sellers regarding:
• What types of evidence have been helpful in resolving related account reviews?
• Are there any documents beyond identity verification and business registration records that Amazon typically expects?
• If similar cases have been resolved successfully, what information was most useful during the review process?
Thank you for any advice or guidance
Just a heads up for everyone.
Received the email below for LBA4 - Week 34 is on Aug. 17, 2026

Hi everyone,
I wanted to raise something here that has been going on with my account since January 2026 and I am curious whether any other sellers have experienced the same.
I use Amazon Buy Shipping to purchase Evri labels directly through Seller Central. Over the period of January to April 2026, I noticed a large number of small deductions appearing on my account under the description 'Carrier delivery label adjustment due to under-charged delivery label.'
When I dug into the individual Transaction Details for these charges, I found something that I cannot get a straight answer on from Seller Support:
The Customer-Entered Dimensions and the Carrier-Audited Dimensions shown on the transaction screen are IDENTICAL.
Same length, same width, same height. The carrier audited the parcel and confirmed the dimensions match what I declared yet an adjustment charge was still applied.
Across January to April this has added up to £206.85 across 1,698 orders. The individual charges are mostly small (£0.05, £0.11, £0.65 etc.) which I think is why it went unnoticed for a while but it adds up significantly over time.
I raised a case with Seller Support (Case ID: 12478943572) and have been going back and forth for weeks. Every single response has told me to 'contact Evri directly.' I have never had a direct account or contract with Evri I buy the labels through Amazon, Amazon charges me, and Amazon deducted this money from my seller account. Contacting Evri directly is not something I am able to do and should not be my responsibility.
Seller Support has now closed the case as a 'final decision.'
I have two specific questions for the community:
1. Has anyone else noticed these adjustment charges on their Buy Shipping / Evri labels, particularly where the dimensions on the transaction screen are showing as identical?
2. Has anyone successfully challenged these charges and received a refund? If so, how did you approach it?
I want to understand whether this is isolated to my account or whether it is a wider issue affecting multiple sellers. If others are experiencing the same, it may be worth raising collectively.
Any advice or shared experiences would be genuinely helpful. Thank you.
- Salim Shaukatali Nanji
Hello Amazon Sellers Community,
I am seeking assistance from an Amazon Moderator or Amazon Representative regarding an unresolved compliance issue that Seller Support has been unable to resolve despite multiple confirmations that the ASIN should be reinstated.
Marketplace: Amazon Australia (AUS)
ASIN: B0BXMMX45B
Issue Summary
My product was unexpectedly suppressed and made inactive due to the following policy classification:
"This product has been identified as a vaporiser, e-cigarette, or related accessory. E-cigarettes, vapes and similar smoking products."
This classification appears to be incorrect.
The product is not a vaporiser, e-cigarette, smoking device, tobacco product, or related accessory. It consists solely of replacement air filters and does not fall within any restricted vaping or smoking category.
After discovering the suppression, I thoroughly reviewed the listing content and removed any terminology that could potentially have caused confusion. I then opened Case ID: 3367612993 on 24 May 2026, providing a detailed explanation and supporting information demonstrating that the product does not violate the cited policy.
Timeline of Events
24 May 2026
Case opened with Seller Support requesting review and reinstatement.
26 May 2026
After escalation, Seller Support responded:
"Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days."
Based on this response, I understood that the review had been completed and reinstatement had been approved.
However, after waiting beyond the stated timeframe, the ASIN remained inactive.
29 May 2026
I submitted a follow-up request after seeing no progress.
Although I received an automated notification indicating a response would be provided within 24 hours, no response was received for several days.
03 June 2026
Seller Support responded again with the following message:
"We received your submission and we have started the process of reinstating the product detail page for the following ASINs:
ASIN: B0BXMMX45B is yanked due to its relationship with the ASIN B0BVW7W5ZL
Title: vonSploof Personal Air Filter To Trap Smoke & Odor - Easy To Use & Long Lasting Replaceable Filter | Lasts up to 500+ uses | Eliminates Smoke (3-Pack Replacement Filters deal)
Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days."
Once again, Seller Support explicitly confirmed that the reinstatement process had begun and should be completed within two business days.
05 June 2026
After the promised timeframe passed without any change, I submitted another follow-up request.
09 June 2026
As of today:
The ASIN remains inactive.
No reinstatement has occurred.
No meaningful update has been provided.
No response has been received to my latest follow-up.
Request for Assistance
My concern is not only the original incorrect classification, but also that Seller Support has now twice confirmed that reinstatement has been initiated and should be completed within two business days, yet the listing remains blocked with no explanation and no progress.
I respectfully request that an Amazon Moderator or internal team member review:
Why ASIN B0BXMMX45B continues to remain inactive.
Whether the reinstatement process is stalled internally.
Whether the ASIN is being incorrectly linked to another ASIN or restricted category.
What specific action is still preventing the reinstatement from being completed.
At this point, I have followed all instructions provided by Seller Support and have waited through multiple promised resolution windows without any result.
Any assistance in escalating this matter to the appropriate internal team would be greatly appreciated.
Thank you for your time and support.