I discussed this with seller support, apparently I asked the decision is unfair however, they said that I cannot file SAFE-T claim due to the orders were FBA. No idea what they mean here however, this was what the support team told me. We are the reseller of the items, and customers are using it over more than 5-6 months and claim it was defective. Amazon issues returns specially for electronics category (smart watches, headsets etc). We check the items and they are all used & damaged. Customers are manipulating here but still figuring out how Amazon issues refunds for these items that claims 100% false as defective item will be noticed within a month. What can I do now for these orders?

Hello my application to get a brand ungated keeps getting rejected despite clear documentation of my invoice, supllier’s supplier invoice and supply chain documentation. There is no other way for me to get ungated and I’ve spent a lot of money to match the 100 units purchase. Can anybody help with this please? I have the case ID ready if necessary.

Buyer is wrongly claiming they received a used/missing pieces Lego set which I know 100% was sent brand new and sealed (I don't even sell the item in used condition).

Can someone please urgently advise how to deal with this upon it's return? I realise I'm supposed to refund within 48 hours, however I obviously don't want to offer him ANY level of reduced refund since what he's sending back is not the new item I sent and he shouldn't be entitled to anything. Some urgent advice how to proceed would be much appreciated.

Hi all,

I’m 100% FBM (no FBA). In the last 365 days I’ve processed just under 3,000 orders and I’ve collected only 6 seller feedback.

I did try sending feedback requests via Buyer-Seller Messaging for a period and got zero improvement, so I stopped.

Questions for other FBM sellers:

Is this kind of feedback rate normal now (buyers just not leaving seller feedback anymore)?

Does anything actually move the needle for FBM without risking policy issues?

Are sellers with thousands of feedback mainly older accounts with years of accumulation, or are they doing something specific?

Is the “Request a Review” button meaningful for FBM (and does it affect seller feedback vs product reviews)?

Not trying to game anything — just want to understand what’s realistic in 2026 for FBM and what’s worth focusing on.

Cheers

Newbie here - so just after some assistance. I have done reasonably well using FBA for the past year or so. I sold a product through FBA (new building bricks set, pristine box etc.). This was returned to Amazon and was then sent back to me.

It's very obvious why. The set was fully opened and used - missing pieces (lots of them), no instructions and the remaining blocks were put into two bags - one a ziplock and one a bag for something completely different. It's clearly useless for anything other than spare parts.

I should also state that the return box (the brown amazon box) was in good condition so whoever sent it back to me could see how messed up everything was - ie. no damage from posting.

I've obviously lost out here, but how do I go about raising a claim - product is about £100.