Hi we are having the same problem. We are sending all our item via Dpd and Royal Mail tracked 24. And ODR first drop to 70.5% and yesterday ODR drop to 24.5 % and don’t know why . When we check the defect report same issue the Royal Mail tracking update . It was around 200 parcel out of 1600 parcels were not delivered in time.

Hi @Seller_seuhA2HFFSUGv

Following up on this, the escalation team has created a case to look into the reimbursement issue (12199504272)

However, despite the shipment being marked as closed for the missing 200 units, there has been no update on this despite me providing proof of ownership documentation. The cases remain unanswered. And I have confirmation that the case above (for reimbursement) is not in fact related to these missing units. What can be done?

Here are the relevant cases for the missing 200 units:

12203300112

12160538462

So, we now have over 200 items that will be removed from the inventory in the next 4 weeks, Amazon is asking for compliance documents, however the official documents produced by the manufacturer to prove that their product complies with all safety requirements are not acceptable.

The only way to get a product approved is to send it to one of Amazon's newly appointed third party compliance testing companies who will charge up to £1500 to do a test and supply a report on the product.

I want to know WHY Amazon is not accepting the Globally accepted compliance documents supplied by the manufacturer of the product?

Here is an example of a make-up set, the manufacturer has an 10 page compliance document (I have just shown the first page) but this item will be removed unless it is sent to Amazon's third party testers to produce a report, I am not paying for something that I already have, it is unbelievable that they are doing this and I can only assume that it is a money spinner or another way to whittle down third party sellers.

As sellers we have to make sure that everything is in place before listing items, intellectual property checks, compliance documents, provenance of products and reliance of suppliers, so we order the products knowing they are compliant and can prove it, we list them and low and behold Amazon is asking for proof of compliance, no problem, I have the 10 page document that I sought before listing the product, no sorry, you have to use one of our testing houses and pay for a compliance document costing up to £1500 or your product will be removed and you will receive a policy violation into the bargain.

It is frankly unbelievable and whoever approved this policy needs to answer for it. I suspect that it is to do with redundancies in the Amazon compliance department and there are now insufficient people to check documents in house, I don't know only my opinion, I believe however that the policy legally is dubious, but what can anyone do?

We only have about 1 in 200 orders leave feedback for us, is this the sort of rate everyone else sees on here? I'm sure we used to get at least twice as many.

Obviously the few unhappy customers (usually because of delivery delays) are more likely to leave feedback so every negative has a big impact.

In contrast, we have about 7 in every 100 orders on Shopify leave us a review on Trustpilot.

This is a new policy that has just come about, any product that may be used as a child's item has now been moved to toys where compliance is required and of course now the only option for compliance is to use Amazon's new paid third party companies, you have to pay to have this done.

So by moving everything that MIGHT be used by a child into the toys category has created a great revenue stream for Amazon as you won't get it approved unless you send it away and have it tested.

I have about 200 items that were in other categories now moved to toys and every one so far has been refused when requested to re-classify, way to go Amazon!