Methinks you have missed the point and lost the plot along the way with the corporate response.

The OP has stated that Amazons fulfilment fees are higher than the price that they expect them to sell at, thus making an instant loss.

It does not take a mathematician to work out that that is not good business, nor logic being used by the very artificial intelligence that Amazon stands behind and swears by.

£2.57 sale price. minus £2.70 fulfilment fees = 13p instant loss, PLUS cost price of the goods, plus shipping costs to Amazon.

What Amazon fails to comprehend, is the bots are probably scraping at manufacturer/distributor price points and using them as retail price.

Or the old trick of sell at a low price and make your money on the high postage cost, which Amazon obviously does not take into consideration.

You can advertise an item for a penny but charge £20 postage, but Amazon only sees the penny as the reference.

Makes sense.

Appears that the OP tried to organise through UPS themselves and did not know Amazon's EORI is to be used in this return for the necessary customs info.

Dear Amazon Seller Support Team,

I have been facing a critical issue for over 3 months with one of my ASINs (ASIN: B0BL7BYZHR ,B0B785H4VM & B0B784M9GJ ) that has been stuck in Dangerous Goods (Hazmat) review, despite providing all the required documentation, including a complete Safety Data Sheet (SDS) and an Exemption Sheet confirming that our product is NOT hazardous.

The issue is causing delays in sales and severely impacting our business. Even after multiple support requests and follow-ups, the case keeps getting closed automatically without proper verification, and the email option to address the issue gets removed each time. Calls to customer support result in the same cycle, with the team stating that they will escalate internally but nothing changes.

This lack of resolution is unacceptable, and I’m requesting immediate intervention from the Dangerous Goods Team to review and resolve this matter as soon as possible.

The details of the case are as follows:

• ASIN: B0BL7BYZHR ,B0B785H4VM & B0B784M9GJ (Silicone Baby Feeding Set)

• Product type: Non-dangerous, NO batteries or hazardous materials

• Documents submitted:

o SDS (compliant, less than 5 years old)

o Exemption Sheet (Non-DG confirmation)

The problem is:

1. Automatic case closure without verification

2. No resolution despite multiple follow-ups

3. Email support option gets removed without solving the issue

4. No manual review by the internal team

We request the following:

1. Immediate manual review of this ASIN by the Dangerous Goods team

2. Reclassification of the ASIN as NON-DANGEROUS GOODS

3. Assurance that this issue will be resolved within 24 hours

This issue has been dragging on for too long and is affecting our sales. Please escalate this matter to the relevant team and let us know the next steps.

I hope this post will bring attention to the issue and lead to an urgent resolution.

Thank you in advance for your support.

Best regards,

Pervious case id: 12207554992, 12232537502, 12270664102 , 12550589032

mobile app request does not work for us at all, it just gone into a loop. Whereas we sometimes get the same error as OP and if you refresh the screen a few times, sometimes it will let you request funds.. sometimes you have to come back later on.