ok so I’ve banged on about this for a while now. Amazon really don’t seem to see a problem. I may have a book for say £10 which is unavailable on the platform. I get it taken down as too expensive. So I ask the question and apart from the usual I get this line.

The fair pricing policy is designed to protect the customer experience by identifying pricing that may be perceived as errors or unreasonable. When evaluating prices, our systems consider multiple factors including condition, fulfillment method, and comparison with similar offers.

So when I look there is a new copy for €20 delivered between the 25th-28th of November or alternatively there is an acceptable copy delivered later for a little more at €2000. Come on Amazon please don’t keep pulling the wool over our eyes. This guy has so many books at €2000 I wouldn’t be surprised if it was money laundering. Who in their right minds is going to buy it and why does he have so many at that money. Of course then mine that I’m trying to list at £10-20 are being withdrawn as being too expensive even though there’s not any others to compare the price against. Yes you’ve got them advertised for delivery 6 months away and every week the date moves so even in 6 months the delivery date is still 6 months away.

on Oct 10, all of the parent ASINs in my "Manage my inventory page" were gone, leaving behind scattered standalone Child ASINs. I dont know why and how it happened. talked to support agent and they had no idea, couldnt find the reason or provide help except for telling me to make new parent asins and add all child asins again. but i have more than 500 individual listings and there were atleast 40 variations in some of them. What should i Do? Does any body else faced this issue. All listings in my inventory are standalone, parentless No grouping no variations together.

I make absolutely no apology for posting another thread on this subject. There are at least 6 or 7 threads on the same subject but even though various mods seem to understand the problem nothing is ever done.

Just to summarize the problem. Sellers of used books , records , CDs etc are being increasingly plagued with a "you need approval to sell this item" type of message. This happens either when trying to list an item for the first time or when the item has already been listed for some time. Used items like books may be on the catalogue for a long time and it is ,to say the least, annoying when you get a message for a book you listed 3 years ago saying it has been removed because approval to list needs to be obtained. I have had 3 books removed just last week. Others have reported many more than this.

There are several points that need to be urgently addressed .

1 Why do we need approval to sell second hand media items? Numerous sellers have pointed out that we don't

2 If we do need approval why do amazon give us a tick list of things that we need which are absolutely impossible to achieve?

3 When this problem first started 9 or 10 years ago I used to apply for approval without a tick box. If I remember correctly I quickly got a reply from Amazon saying something like " because of your good track record you are approved to sell Penguin books". Why can this system not be reinstated?

TO AVOID NESTED REPLIES I WOULD BE GRATEFUL IF ALL REPLIES ARE DIRECTED DIRECT TO ME. PLEASE KEEP REPLIES SHORT .PREFERABLY JUST SOMETHING LIKE "AGREE" AND PLEASE PUT IN MORE MOD NAMES. THE MORE MODS THAT SEE IT THE BETTER

@Seller_8hQgfj6OVZYse

@Seller_GEZPMc4CeQfh6

We’ve waited over eight months since reporting this issue directly to Amazon, hoping for meaningful resolution. Unfortunately, not only has the issue not been resolved it's still ongoing, with zero indication of how Amazon will refund our historical losses, which are now significant.

Let us clearly explain how this refund fraud is working, so there is no ambiguity:

The Core Fraud Explained – Dropship Refund Abuse via SFP/MFN Prime:

1. Customer A places an order on an external platform eBay, OnBuy, TikTok, etc. for a product that is significantly underpriced compared to its Amazon listing.

2. The eBay/TikTok/OnBuy seller, instead of fulfilling the order from their own stock, places an order from our Amazon Prime MFN listing using Amazon.co.uk shipping it directly to Customer A’s address.

3. As sellers enrolled in MFN Prime, we receive the order like any other:

We pack and dispatch the item using Amazon-approved Prime carriers.

The delivery is successful, timely, intact, and supported by:

GPS delivery scan

Delivery image

Proof of weight/dimensions via Carrier

4. A few days later, the buyer (the eBay/TikTok seller, who actually ordered on Amazon) claims a refund via Amazon, citing a reason such as:

“Wrong item received”

“Not as described”

“Item defective”

These are reasons classified as the seller’s responsibility.

5. Amazon issues a full refund to the buyer, but because the product is marked as non-returnable, no return is required. The item is kept, and we get no compensation. There is zero evidence of what the actual issue was (although there clearly is not)

6. When we submit a SAFE-T claim, we receive this rejection message:

“The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility.

Per our policy, items that are not returned because they are classified as non-returnable are not eligible for reimbursement, unless the reason for the returnless refund is the buyer's responsibility.”

7. Amazon asks us to check the refund reason via the “Manage Returns” page but these orders never show up there, and raising cases with Seller Support has produced zero resolution.

We’ve Tested This Ourselves:

We’ve found multiple external listings on eBay offering our product at suspiciously low prices. We placed a test order on eBay for our own product. The eBay seller ordered from our Amazon listing and we received the order in Seller Central as expected.

We fulfilled it correctly, as always, and expect that it will now be refunded in the same fraudulent way as the dozens of previous cases.

This is just one of many such orders we’ve proven with screenshots, evidence, and internal test purchases and all of this was provided to Amazon in February 2025 via escalation Case ID 10862983082 (and many more cases for the same issue).

This Is Not a One-Off It's Systematic Abuse:

• Some buyer accounts have placed 10, 20, even 30+ orders, all refunded, and still continue to place orders without being blocked.

• Delivery always confirmed. No POD issues. All evidence provided.

• Safe-T claims rejected in bulk, citing seller responsibility, without any actual investigation or buyer evidence.

• Total losses now exceed six figures, and are rising each month.

8 Months Later What’s the Plan?

We’ve raised this through:

• Selling Partner Support (dozens of cases, no resolution)

• Strategic Account Services

• Buyer Abuse Prevention team (who acknowledged the issue internally)

• Directly to Amazon leadership and Managing Director

The response to our escalation to senior leadership? We were simply referred back to the “Report Abuse” form in Seller Central.

This after 8 months of emails, Safe-T claims, phone calls, test orders, and ongoing fraud.

So we now ask here as well - as many others have:

• Why is this refund abuse still being allowed after 8 months of being reported in full detail?

• Why are Safe-T claims for non-returnable products with valid delivery proof still being rejected?

• Why are these abusive buyers still active?

• Why is there no system in place to flag or block dropship orders (e.g. unusual address formats like //, #, %, or repeat refund accounts)?

• Most importantly: When will Amazon reimburse sellers for the historical losses incurred due to these policy loopholes-even after knowing it?

We Urgently Request:

Reimbursement for historical fraudulent refunds.

Immediate action to block further abuse.

Transparency on how Safe-T claims are handled in such cases.

If other sellers are seeing similar abuse please speak up-which we know a lot of you have. This isn’t just our issue. The broader Amazon seller community deserves visibility and protection from such ongoing, well-documented fraud.

We remain hopeful this platform will finally give voice to the issue that has, so far, been acknowledged but ignored.

@Seller_sSkzzHms7Kxs6@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_Udi0JNbTrsmUV@Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH