I've been using DHL eCommerce, service: PLG-Parcel International Direct Goods for 2 years, the last 30 days my VTR also drop to 0%....
I file a case #ID 11073447402, all they keep replying is a generate reply template. Never adjust the issue... :
To ensure your tracking numbers are properly validated and maintain a healthy VTR, please follow these steps:
1. For Carrier Selection:
• Select "DHL" from the carrier dropdown menu
• Do NOT manually type in variations like "DHL eCommerce"
• Do NOT use the 'Other' option for DHL shipments
2. For Shipping Service:
• After selecting DHL, choose the appropriate shipping service from the dropdown options
• Make sure to select the specific service that matches your DHL shipping method
Important:
✓ Both carrier and shipping service must be selected from the dropdown menus
✓ Using the exact carrier name "DHL" is crucial for tracking validation
✓ Manual entries or variations of the DHL name will not be recognized by our system
I've contact the DHL eCommerce Carrier, they said the main reason is that Amazon has not updated the API interface to integrate with DHL eCommerce. Amazon's IT team responded that they need to schedule the corresponding development. You need to check with the IT department. Otherwise, Amazon will just keep misclassified 'DHL" and "DHL eCommerce".