Just got the following update on my case;

Hello from Amazon Selling Partner Support,

I understand your concern regarding the unauthorised refunds issued on your orders.

I want to provide you with an important update on your case. We have received confirmation from our senior leadership team regarding the resolution process for your refund issue.

We are aware of the recurring issues impacting returnless refunds granted for Invoice by Amazon (IBA) orders where refunds were issued to customers without items being returned to you. Our team is actively working to address the root cause and establish a process to reimburse affected sellers like yourself.

The reimbursement process requires approval from multiple senior leaders and compliance with tax requirements. We have committed to reimbursing sellers after evaluating details on a case-by-case basis. Once we establish the goodwill reimbursement process, we will begin processing reimbursements for affected orders.

We will provide you with our next substantive update by 23 January 2026. Your case will remain open and under active review until this matter is fully resolved.

We sincerely apologise for the extended delay in resolving this issue and genuinely appreciate your patience as we work through the compliance requirements necessary to process your reimbursement.

Thank you for selling with Amazon.

Stephen H

Amazon.co.uk Seller Support

Exact same issue, but with Italy.

Go to Reports > FBA reports, and download a Multi-Country Inventory report.

You will most likely find that they have "found" some of your old stock in Poland.

You will have to create a manual disposal for these items as it won't show up in your stranded under your Poland site.

ill have to do some spaces. but the link below is where you go to do a manual disposal / return of the items

h t t p s : //sellercentral-europe.amazon.com/recoveryui/removal-order/upload?

I am currently waiting for my stock to be disposed of, and I have already passed my lapsed date to issue a VAT number. Nothing has happened except for inventory restrictions in Italy, which is ok because I haven't sold there in 5 years.

h @Seller_5WsK3rrVFyBk9 i unfortunately got declined for my application again. I am yet to hear back on the other application. I have looked at the invoices in detail a thousand times and they meet the invoice requirements. It will be helpful to get more specific explanation of the issues so this can be properly communicated to the suppliers, as even they are at a loss. I keep requesting that Amazon contact the suppliers directly as this is the ultimate verification check. I really appeal for this to be done for my pending application. Thank you.

Thanks for your reply @Seller_z3k8APxGfbQEK

202-1990027-2084343 is the order number.

Hope we can find a away to get this resolved.

TIA

H