Different services, but similar issues - have parcels sent Parcelforce 48HR still not moved from dropping them off at the post office on Thursday. I've made a formal complaint. This is about the 6th time in a row they've not turned up to collect as they should.

The service - RM & PF - has been really bad since they merged. One parcel took a week to go 40 miles to a mailcentre before going on to the address hundreds of miles away. It's the luck of the draw with RM services. Some stuff moves quickly, with other items taking weeks. I've really noticed a difference in just the past couple of months and it's not just down to the time of year.

@Seller_X881ZiELfGPFD

Hello Alexander, thanks for your reply and for offering to help.

Current Status (as of 2 December):

Having involved the financial ombudsman, my seller account has now been reactivated (selling privileges reinstated).

All KYC documents have been accepted.

However, I still cannot withdraw any funds.

In Account Health → Payment Policy, I still see the message:

“Funds are held because you have not completed the identity verification process.”

When I click “Learn more,” there is no further action required and no unresolved verification items in my account.

So effectively:

My account is fully verified and active, but the payment disbursement block has not been lifted at the system level.

There are no open verification tasks, no missing documents, and no performance flags.

It appears to be a system state mismatch.

Any emails I send seeking resolution for this, I get the below generic response:

"We are reviewing the information of your business establishment for verification purpose. "

It has now been over 40 days since I have been able to disburse funds from Amazon - with no resolution in sight.

Kind regards,

Any idea why my premium delivery isn't showing to customers? For the last 2 weeks it was showing customers 2 days for next day delivery instead of 1, now these last 2 days its not even showing customers the option, my metrics are fine all 100%. ive changed nothing so why would it suddenly dissapear? Doesnt make sense, also sales are down 40% on last year which seems very unusual.

I tried seller support for the first time in a year and wow its got even worse than it already was, i couldnt even open a proper case the only options were phone or live chat so did live chat and had to chat to A.I bot that didnt have a clue, each message took about 5 mins for them to send, told me that because my VTR is 83% my premium delivery has been revoked, yet my premium delivery metrics are all 100% and says im eligble.

@Seller_vW3l7M6oLYiHv

@Seller_DNQGSsdC7DccM

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_TSXM2A5nxWSuH

@Seller_XUNeUuvrQDpgP

Never done FBA and never will! There must be 40 or 50 separate reasons that the way Amazons behave and treat their FBA sellers (all very much seen and highlighted on these forum pages) I can't for the life of me see why anyone would want to take the risk.

Hey have you received any help? I have been experiencing exactly same issue on DE marketplace for 11 days already. 700 health points, 250 active SKUs and the BB share went overnight from 30-40% across all listings straight to 0%.