One Item lost by FBA warehouse on booking in (this item was packaged in case quantities)
provided original invoice to show proof of ownership - this invoice also showed our unit cost price £88 (pence removed for privacy)
reimbursement automatically provided by amazon of £50.xx (pence removed for privacy)
then told we had to ask on a new case for the reimbursement to be re-evaluated
the automated system refused to provide additional reimbursement but then told to upload invoice to source costing.
still refused
source costing console screen states that the cost price invoice was not accepted as "submitted sourcing cost value of £88.xx falls outside our policy guidelines."
we asked again for re-evaluation - this was refused
We asked for an escalation to the leadership team - this was ignored and just the previous message copy/pasted back
we again asked for an escalation and now told
"
This is our final decision on this case.
Please be advised that this was already reviewed and we confirmed that it’s not eligible to hae additional reimbursement.
Note that reopening a case will not change its outcome.
In addition, repetitive reopens might be taken as abusive behavior, which could result in your business being negatively impacted.
"
I object to being threatened by amazon seller support - our cost price invoice is correct and is original and unaltered
@Seller_XUNeUuvrQDpgP @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_Udi0JNbTrsmUV @Seller_xkwDczt8sPSmx ,