Could you help me with this? I was under the impression it would have to be UK tested?

I have a listing with variations (colours) and amazon are requesting testing all all colours. At a cost between 50-100 dollars seems ridiculous.

It's just one of many, never ending policies, invented to print money. What's even more fautarting is my listing is not even a toy.

Hi, I wouldnt wait for a reply from the testers as they have an 8 month backlog due to Amazon's crazy new policy - luckily they delayed it as they originally started it in October! Standard Amazon. You need to approach the testing companies directly - some are better than others but all are overloaded. Then you will send them product iages and the test doc - if its less than a year old and up to date they will submit the DV number you gave them to Amazon with a positive result and the infringement is removed - It does look like you need to do this for all the countries - generally the cost is $50 - $100 for the submission. If you need a test $300 - 500. Interfracht tried to charge me $1200 before I called them out and they dropped it to $600 - so they are all trying it on and probably making heaps of money from this nonsense - I believe Amazon are doing this as a lot of Chinese sellers were just faking the tests and Amazon wasnt able to check the actual test numbers etc. If you need more help let me know and I will give you a good/fast tester in China

Thank you Zyan for your response and for acknowledging the timeline of events. i apologise for the delay in response i have exhausted all avenues i didn't

realise i had response on the post.

I appreciate your suggestions, however I need to clarify that all the documentation you've mentioned has already been submitted and approved by Amazon's Food Safety CBD Team in July 2025.

Specifically, the following were already provided and verified during the July approval process:

Laboratory test reports confirming CBD content levels and THC compliance

Certificates of analysis for each ASIN

FSA registration documentation

SDS safety data sheets

Compliant product labels clearly stating FOOD SUPPLEMENT

The FSA Food Standards Agency approval process itself requires extensive testing and compliance verification. Products cannot receive FSA approval without meeting these rigorous requirements. All of this documentation was reviewed and approved by your Food Safety CBD Team on July 18, 2025, and the products sold successfully for four months.

However, I need to address a fundamental logical issue with your request for evidence that products are labeled as food supplements for oral ingestion only.

We have provided FSA approval. FSA stands for Food Standards Agency, the keyword being FOOD. The FSA only approves food products, meaning products that are ingested. This is the entire purpose of the Food Standards Agency.

Our product labels already clearly state FOOD SUPPLEMENT on them. The Food Safety CBD Team already knows this, hence their approval in the first place.

Since we have FSA approval, which by definition confirms these are food products for ingestion, how is Amazon's support teams claiming that the product is not for ingestion? Do you see how this request makes no logical sense? You cannot have FSA food approval for a NON food product that is not intended for ingestion. These two things are mutually exclusive.

Regarding your request for authorisation documents from supplier or manufacturer, I need clarification on what exactly this is for. We are the Brand Registry owners of these products. We have full approval and authorization. Our Brand Registry status confirms we are either the brand owners or registered authorized sellers.

If the violation is relating to product compliance, why are you adding an additional issue regarding authorisation to sell? The issue at hand is not about authorisation to sell, it is about alleged product or compliance violations. These are two separate matters and should not be conflated.

Regarding your point about product compliance versus listing content, the listing content has not been modified since the July 18, 2025 approval. The exact same claims, images, and product descriptions that were reviewed and approved by the Food Safety CBD Team are still in place.

No one from Amazon has identified which specific claim or image is causing the violation, despite 50+ days and multiple case submissions. We proactively removed potential trigger keywords, yet the block remains.

Can you please specifically identify:

• Which claim or image in the current listing violates policy?
• What aspect of the product's compliance has changed since July approval?
• Why the Enforcement team is requesting proof of ingestion when FSA food approval inherently confirms this and our labels clearly state FOOD SUPPLEMENT?
• Why authorisation to sell is being questioned when we are Brand Registry owners?
• Is the support team unable to access the documentation already on file from the July approval?

Without specific guidance on what is allegedly non-compliant, we cannot address an undefined issue. The product, listing, and documentation are identical to what was approved in July, so what specifically has changed in Amazon's assessment?

PS. we again for 8th time received email from the CBD approvals team confirming the product is already approved. please see attached. the email was received today 29th January at 8.59AM.

Best regards

Waseem

Hi,

Not want you want to hear but they will be removed, they can be reinstated once the testing is complete.

It is not just submitting the documents they have to be passed by the testing company prior to the date.

Testing companies are taking ages, I have some from Oct all removed 50+ and another 62 waiting, as it stands the 3 months Amazon give is not enough at all.

I would suggest prioritising your products that are most important and trying to get those done first.

Hi everyone,

I sell CBD ingestible products, and we’ve hit an incredibly frustrating loop with Amazon support and enforcement teams.

Our listings were originally flagged as *Restricted Products* when first uploaded, which is normal for this category. We followed the official process - contacted food-safety-cbd-approvals-uk@amazon.co.uk submitted all required documentation (FSA registration, SDS sheets, compliant product labels, etc.) and our products were **formally approved and reinstated on 18 July 2025

However, the same ASINs were removed again in November. reason given originally was restricted products which i know they are and require approval which we have. since then they have just been asking for further information we have already done the following:

1. Remove certain words and images as instructed.

2. Re-submitted all documents confirming the products are clearly **for ingestible use only**, not topical.

3.Product labels explicitly state *Food Supplement* and *Take oral drops as directed*

Despite all this, we’re now being told to provide evidence that the products are for "ingestion only* - which makes no sense given the documentation already submitted and the fact that these listings cannot even go live without prior approval from the Food Safety CBD Team, also the food standard agency only approve food and supplement products that you ingest not topical products. its bonkers how they cant see this.

It appears that the Appeals team or the agents handling these cases are just incompetent or don't understand the ingestible CBD category or is ignoring the internal approval already granted.

Has anyone else had approved similar issues or been asked for contradictory evidence like this?

And does anyone know if there’s a higher-level escalation route or contact within Amazon who can intervene when departments conflict like this?

Any guidance from other sellers be greatly appreciated - it’s been over a 50 days now of going in circles.

Thanks