We recently supplied a business customer who was highlighted as a potential problem (suggest using signed for delivery warning) with an order for approx £500. Being wary, we used a signed for delivery service and the customer received their order.

5 weeks later on the 9th June, we received an e-mail advising us that this transaction had been refunded. There was no return request, no A to Z case and no apparent communication from the customer to request this - just seemingly a voluntary refund that had taken £480 from our account!! I contacted seller support and was on the phone for about an hour while it was "investigated" and was told that this is an Amazon error and you will get your money back. Please bear with us.

Fast forward 15 days and still no money back in my account. Still being told by seller support that this is a "known" issue that they are working to resolve. Just wondering how many transactions are affected by this and how much money are sellers like me waiting for even longer than normal.

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If you register for VAT you can make a claim for VAT paid prior to registration up to a certain point

You can only claim back the VAT paid out on stock (and still held/unsold) not on fees or anything else that is not physical.

So if you bought stock of 1000 items @ £1 you would have paid VAT of £200

If you sell 500 then registered for VAT so have 500 unsold, you can reclaim £100 on your first return.

fba sorry. He’s placing the orders each £500 or £600 then claiming a refund. So Amazon then bill me and I don’t receive the items back. I assume he is then selling my items on his store. Over £1000 the last 3 weeks I have lost

Ive recently had this happen for a £500 order.

Customer confirmed in messages they had the order then unknowing that the product was already in the shed the wife got involved and raised an AtoZ saying not delivered.

I had written in communication the order had been recieved and the wife saying she got it wrong plus delivery confirmation from TNT/FedEx and Amazon still sided with them and refunded and I got the defect.

I appealed this and they removed the defect but upheld the refund.

Luckily an email to the customer saying we need to sort repayment due to Amazons error or I may have to persue further the customer co-operated and we sorted everything out.

Like others have said, dont hold your breath with Amazon but maybe try and reach out to the customer and they will be understanding.

Good luck.