Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items

Just noticed on a recent disbursement 16/06/2025 - 30/06/2025 that it was massively incorrect. The "sales" figure was 2/3 less than it should have been, upon further investigation by downloading the transaction report that Amazon have missed out our sales between 18/06/2025 - 24/06/2025 which would explain the massive discrepancy. Customer service is being useless as usual, has anyone else experienced this or know how to get amazon to do something about? We are talking about £10,000's!

Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

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Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

-----------------------------------------------

Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

@Seller_j9Bd91CW3ZVpr

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

So, the Customer Reviews page is being discontinued in favour of Voice Of The Customer.

I find VOTC useless. I have a couple of "Very Poor" listings because of Negative Customer Experience (NCX), but it doesn't give any useful feedback. Reviews usually (but not always) give you some information you can work with.

Unless I'm missing something, VOTC doesn't tell me anything about why the customer had a negative experience.

Hi everyone,

We’ve just received a notice from Amazon Shipping informing us that our shipping services will be terminated as of 2 August 2025, with final access to Shipper Central ending on 30 September 2025.

We’ve been loyal customers of Amazon Shipping for over 7 years, and this came completely out of the blue. No explanation was provided, and our account manager wasn't informed either.

We’re trying to understand if this is an isolated incident or part of a wider change.

Has anyone else received a similar termination notice recently?

Any insights or experiences you’re willing to share would be really appreciated.

Thanks in advance.