Further update

After checking the return tracking pages more closely, I found something that makes the process even harder to interpret.

One return showed:

estimated arrival: 1–3 April

event on 30 March: “Package left the courier facility”

But the same page later showed:

• 20 April

• Post Office Counter

• “Return or Replacement or Exchange Collection succeed”

So the timeline itself does not read like a clean, normal transit chain.

If the parcel was only meaningfully handed over later, then the earlier estimated arrival was not a reliable indicator of real return progress. If the earlier event was already meant to represent true carrier acceptance, then the later event wording becomes difficult to interpret.

Either way, this suggests Amazon’s return page may be mixing together internal workflow events, label-generation events, and genuine carrier events in a way that looks more certain than it actually is.

That is the real concern.

Because sellers are then left trying to decide whether they must refund, wait, file SAFE-T, or claim from Royal Mail — without a clean evidential distinction between:

• label created

• parcel accepted

• parcel in transit

• parcel actually returned

I would still appreciate moderator clarification on whether those tracking-page events are always proof of real carrier acceptance, or whether some are only internal / pre-transit workflow states.

@Seller_bJNk1ltHHK7F4 - as in above reply from Stillhere, this isn't Amazon you are speaking to, just a forum of other sellers, and you cannot close a deactivated account. An account must be active before you can close it, so you need to sort out whatever caused the deactivation.

What you CAN do is downgrade your selling plan, so that you are not paying any more monthly fee (£30), and pay an additional small fee per sale. instead.

Go to settings - account info - sell on Amazon - same again - and then tick the individual box rather than professional plan, and you will not be charged again.

I am very new seller . I didn't listed any product yet .Of course I payed £30 but I am not able to change a phone number . Is it possible? I have all the time error . Amazon would help . Do we have a seller support or similar ?

For fully tracked services, Amazon can only see what we can.

There is debate about whether they can see CRL tracking events the public can't, but based on how they used to exempt CRL from VTR penalties but not the calculations, I'm sure they can only see the public events for delivery confirmation services as well.

If RM have the parcels they'll get carrier scans eventually, even if it's just once they arrive back, but I'm fairly convinced this is just people who have opened the return but either changed their minds or not gotten around to sending. Some buyers open a return right away even when planning to keep the item in case they change their mind later because they won't be able to open a return after 30 days. Some also open a return just on the off chance that a seller has returnless refunds set up.