Anyone else noticed this? A T24 parcel dispatched on Monday 20th July from England to most of urban mainland England/Wales/Scotland shows an estimated delivery date of Tuesday 21st, but England to Northern Ireland is showing an estimated delivery date of Saturday 25th.

Typically, it would only ever show 2 days (Wednesday 22nd), unless there were padding added.

Other areas which normally show 2 days (e.g. the Scottish Highlands) are still showing 2 days.

I checked on the stores of a few forum regulars I know to use the same settings/service, and it seems to be across the board rather than just my account. I don't know if it is affecting more than just Tracked 24 and SSA.

I'm not aware of any issues with RM in NI or anything else (e.g. weather) that should affect Northern Ireland as a whole. Monday 13th July was a bank holiday, but any disruption from that shouldn't have affected them so much and for so long.

Hi, @Seller_nEEe7zUuNBBx9,

After a month of repeated 'the internal team is investigating...' responses, I finally just received an update saying that the investigation is complete.

However, they have misunderstood the situation, as it has not changed, let alone been resolved.

Because this bug makes the SSA system promise Sunday deliveries to most UK postcodes for RM Tracked 24 orders dispatched on a Saturday, I was forced to turn off Saturday dispatch in my settings - likely losing a few sales in the process. I explicitly mentioned this in my cases, which led to Selling Partner Support saying in April:

"Once we resolve this issue, you should be able to re-enable Saturday dispatch with Monday being shown as the earliest delivery estimate, as it worked previously."

Now, however, the internal team is using the consequences of me disabling Saturday dispatch as evidence that the bug itself is fixed! They claim that because Tracked 24 orders received after my same-day dispatch cut-off on Friday, 10/07/2026, were given earliest delivery estimates of Tuesday, "the system correctly skips Sunday" as a delivery day. This is not true! It simply skips Saturday as a dispatch day due to a different, non-bugged setting I was forced to change 3 months ago to try to compensate for the actual bug!

I have replied to this latest response with a screenshot showing that the system is still showing Sunday as a delivery day, but I don't know if it being 'resolved' by the internal team requires it to again be escalated by a moderator. Is there any other place this can be escalated to where they are more likely to understand and fix this bug in Amazon's system? I would understand if it took a month after escalation to be resolved, but it is staggering that it has taken a month after escalation (3 months after it was first brought to Amazon's attention) just to be misunderstood like this.

Like with the introduction of FBM Ship+ last week, Amazon is increasingly enticing FBM sellers to use SSA, expedited/next-day delivery, and fast handling time, so I would think an issue which affects the combination of SSA & our largest postal service's fastest standard delivery deserves escalation to the highest technical level - especially since it requires us to effectively extend handling time to compensate. This would involve sending it to a team which can actually look into the logic of the SSA system, not just look at my orders to see if it magically resolved itself.

Many thanks for any assistance you can provide!

CASE: 12672346482

So, I got the "invitation" to enroll to FBM+ promising protection if dispatched on time and better fees. I use letter/large letter and RM 1st and RM tracked24 as optional premium shipping. What I expected? Access to tracked services (tracked24, tracked48) at a better price. What I got? Unrealistic delivery dates, promising next day delivery to everyone for free. Still not able to buy tracked service. I didn't want to let my customers down so had to purchase tracked24 on Click and drop out of my own pocket. When entering the tracking I always got the note: "Have to buy shipping through FBM+". That's crazy because there isn't a buyable delivery service to fulfil their promises. Maybe to some close places 1st class could potentially arrive next day, but realistically Royal Mail has been just terrible. Unfortunately due to my location/package size it's still pretty much the only viable option. So I "leave" FBM+ and now my premium shipping option doesn't show. It is checked and on the shipping setting. It's like I'm being punished for not doing the FBM+ thing that's overpromising. Even tracked 24...I normally put as second day, because I know the state of Royal Mail. Rader overdeliver and under promise than the other way around. Other than I also do FBA...but that's a whole other story how they take a week to check-in then put all the inventory to FC transfer, not part...all for a highly seasonal shipment. So just advising fellow sellers if you use Royal Mail letter size, don't bother...hope thye improve this, as the idea would be great.

Hello,

I need help obtaining written confirmation of a legal entity/business name change on my Amazon Seller account.

The account was transferred/updated to a limited company in January 2024. I have an email from Amazon dated 24 January 2024 confirming that the request to change the business name was verified and reflected in the account.

The issue is that HMRC appears to have received Amazon sales data covering the full history of the Seller account, including the period before the account was transferred to the limited company.

As a result, the VAT compliance officer is treating some pre-transfer Amazon sales as if they belonged to the limited company, even though those sales were made by a separate sole trader business before the transfer.

I have explained that the pre-transfer Amazon sales belonged to the previous sole trader business, and that the limited company only traded on Amazon from the date of the transfer. However, I need clearer written confirmation from Amazon showing the effective date when the limited company became the legal entity/business name for the Seller account.

Could an Amazon moderator please advise which team or case category can provide confirmation of:

the date the legal entity/business name was changed to the limited company;

whether the account had a different legal entity/business name before that date;

confirmation that the limited company was not the legal entity for the account before the change.

This is required so that the Amazon sales data can be reconciled against the correct trading entity.

Thank you.

I have a 'Product Safety' violation on my account because I once had this book for sale:

https://www.amazon.co.uk/Shadow-Sun-Vintage-International/dp/0679779078

This is almost certainly due to an Amazon bot mistaking a book for sunscreen lotion or the like but there is no obvious means of informing Amazon that 'health and safety' does not apply to this book.

I deleted it long ago but there is no way to remove this 'violation' other than by agreeing to one of these two options:

How do I address this violation?

Please choose an option for how you want to proceed.

I understand the policy and acknowledge the violation.

Select this option if you have removed the listing and would like to proceed with next steps.

I understand the policy and have evidence or documentation to submit for review to confirm my compliance with the policy.

So the only possible actions are to

(1) accept guilt for a non-existent violation or

(2) spend ages looking for impossible documents to prove you comply with this imaginary H&S issue.

or just ignore the warning, accept your 'guilt' and allow the catalogue error to continue unabated...